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Senior Business Analyst: Ops & IT Liaison for Growth
Job summary
A leading analytics firm in Pretoria is seeking an experienced Business Analyst to identify and address operational, financial, and technological challenges. The ideal candidate will have over 6 years' experience and a relevant Bachelor's degree with professional certification. Responsibilities include maintaining relationships with stakeholders, enhancing customer satisfaction, and creating performance reports. This is a pivotal role that bridges business and IT, requiring strategic thinking to optimize processes and performance.
Qualifications
- Must have a Bachelor’s degree and relevant certifications.
- At least 6 years of experience in a business analyst role.
Responsibilities
- Identify and address operational, financial, and technological risks.
- Maintain, test, and improve business and systems operations.
- Build and maintain relationships with key stakeholders.
- Identify improvement opportunities and innovative ways to boost customer satisfaction.
- Evaluate project team performance to meet deadlines.
- Act as a liaison between business and IT.
- Supervise new product designs and market performance.
- Create monthly performance reports.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.