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Senior Ops Processing Admin - Payments
Job summary
A leading financial services provider in Johannesburg seeks an experienced professional to manage payment administrative services and support internal stakeholders. The role requires a Bachelor’s degree in Accounting and 5 years of experience in financial risk management. You will verify transactions, ensure compliance with SLAs, and maintain stakeholder relationships. Join us to contribute to our vision and values.
Qualifications
- 5 years experience working in financial, risk, and process management environments.
- Strong understanding of banking procedures and adherence to policies.
Responsibilities
- Verify all payment transactions before processing to minimise financial loss.
- Ensure compliance with Service Level Agreements (SLAs).
- Investigate and resolve outstanding queries/complaints timely.
Skills
Education
Tools
Closing date: 6 August 2025
Administration, Operations and Facilities
Operations
Manage Self: Technical
To provide value added payment administrative services and support to Nedbank internal stakeholders within the agreed turnaround times in terms of the laid down procedures and processes to effectively manage risk within the bank.
- Minimise financial loss by verifying all payment transactions before processing the request.
- Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
- Minimise financial risk by ensuring accuracy of transactions captured on the banks systems.
- Prevent fraud and losses by adhering to mandates, authentication procedures and policies.
- Prevent financial loss by ensuring accurate calculations and capturing.
- Meet stakeholders’ expectations by ensuring agreed Service Level Agreements (SLAs) area adhered to.
- Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
- Build and maintain stakeholder relationships by meeting SLAs, providing feedback and taking corrective action where appropriate.
- Highlight risk by reporting exceptions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Bachelor of Commerce: Accounting , Matric / Grade 12 / National Senior Certificate
- SAP & Ariba
- 5 years experience working in financial, risk and process management environments.
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Building Customer Loyalty
- Earning Trust
- Decision Making
- Initiating Action
- Stress Tolerance
- Work Standards
- Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566
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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).
For assistance please contact the Nedbank Recruiting Team at +27 860 555 566
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.