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Branch Delivery Sales and Service Team Leader page is loaded

Apply locations Johannesburg time type Full time posted on Posted Today time left to apply End Date: May 1, 2025 (5 days left to apply) job requisition id R33014

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service.

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
• Drive sales across product and campaign initiatives to exceed set targets.
• Deliver customer experience excellence aligned to Organisational values and service standards.
• Build professional long-term relationships with customers based on trust that builds the brand.
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
• Provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues.
• Analyse customer feedback to help improve customer service and propose ideas to improve customer service.
• Engage in cross-functional relationships to obtain and to provide work support.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Develop an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educate others and make suggestions for improvements.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
• Manage team delivery against goals in the area of responsibility.
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures.
• Set relevant stretch goals for team and motivate achievement.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

01/05/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way.