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Vacancy Name: Business Systems Engineer (Laserfiche)

Vacancy No: VN1029

Contract Type: EFT

Location: Cape Town

Description: Stonehage Fleming is one of the world’s leading independently owned family offices and the largest in Europe, Middle East and Africa (EMEA), as measured by its breadth of services, geographic reach and by assets under management, advice and administration. Stonehage Fleming provides a range of services from long-term strategic planning and investments to day-to-day advice and administration to over 250 families of wealth. The Group employs over 1000 people in 18 offices in 14 jurisdictions around the world.

WORKING RELATIONSHIPS: The position sits within the Business Systems Team and reports directly to the Laserfiche Team Leader. Other working relationships include all members of the Infrastructure, Security & Networking, Service Delivery, Site Management, Unified Communication teams as well as all users worldwide and external suppliers.

OVERALL PURPOSE: The overall purpose of this position is to build and implement new Business processes with Laserfiche Forms as well as developing other Laserfiche components.

Key Responsibilities:

PRINCIPAL ELEMENTS AND ACCOUNTABILITIES:

1. Analyse and map Business processes in collaboration with key Business Stakeholders
2. Build, test and deploy processes in Laserfiche forms
3. Optimise existing processes for efficiency
4. Work with the Business Systems Team in testing the integrity of Business processes during system upgrades
5. Work with the Data Team to define and build the required underlying data sets and SQL connections
6. Work with integration Engineers to connect Laserfiche forms to integrate with internal and external systems via APIs
7. Assist and add additional User Experience elements on top of the Laserfiche Forms
8. Manage the rollout of new Business processes
9. Manage user training and adoption
10. Support other IT Engineers in managing Laserfiche Forms requests and issues

QUALIFICATIONS AND EXPERIENCE:

1. Certified Laserfiche Gold
2. Minimum 3-5 years’ experience in developing, deploying and rolling out Laserfiche based workflows
3. Experience with SQL based queries or CSS/Javascript/Python or REST APIs is a plus

SKILLS:

1. English at business level
2. Ability to learn quickly and a willingness to share knowledge with colleagues
3. Experience in planning, creating and implementing workflow processes and working procedures (Business procedures)
4. Project Management skills or knowledge would be an advantage
5. Willingness to learn new technologies
6. Flexibility, well developed sense of organization and personal responsibility
7. Adaptability to a constantly evolving environment
8. Team-oriented and skilled in working within a collaborative environment
9. A knowledge of the financial environment and its terminology would be an advantage
10. Function in a high-volume production service environment
11. Ability to handle out-of-band requests
12. Experience in using DevOps and Confluence is an advantage

COMPETENCIES AND BEHAVIOURS:

1. Follows up and ensures things get done in time
2. Appropriate communication to people at all levels
3. Ability to present ideas in business-friendly language
4. Proven analytical and problem-solving abilities
5. Ability to effectively prioritise and execute tasks in a high-pressure environment
6. Practiced in project management and good leadership skills
7. Understands & satisfies client needs at all times
8. Takes prompt action & sees tasks through to completion