Junior Point Of Sales Administrator

Duties And Responsibilities

The POS Administrator – International Regions is responsible for supporting the setup, maintenance, and administration of POS systems across international locations. This role ensures accurate menu updates, system configurations, and troubleshooting while collaborating with internal teams and external vendors to maintain smooth POS operations.

POS System Administration

• Assist with POS configuration and setup for new international stores
• Update menu items, pricing, and promotions as per regional requirements
• Ensure accurate linking of MIs and recipes to minimize inventory variances
• Support the implementation of order types, tax settings, and tender setups per country-specific requirements

Data Entry & Maintenance

• Accurately input and verify product and menu data within the POS system
• Maintain POS master data records across all international regions
• Assist in bulk data uploads and validations for system-wide updates

Issue Logging & Troubleshooting

• Log and track POS-related queries from international stores and escalate as needed.
• Investigate and resolve basic POS errors (e.g., missing menu items, incorrect pricing, tender issues)
• Work with vendors (e.g., GAAP, Micros, Yumbi) to resolve technical issues affecting POS functionality

Regional Support & Coordination

• Communicate menu changes and system updates to store managers and relevant stakeholders
• Support international store openings by ensuring accurate system configurations
• Coordinate with vendors to activate, test, and maintain POS integrations

Reporting & System Monitoring

• Monitor POS system performance and report issues proactively
• Generate basic sales, stock variance, and transaction reports for international stores
• Assist with data extraction and validation for internal audits and operational reviews

Core Deliverables

• Accurate POS System Configuration: Ensure that all menu, pricing, and settings are correctly applied per region
• Timely Issue Resolution: Address POS-related queries promptly to minimize disruptions.
• Data Accuracy & Compliance: Ensure POS data integrity aligns with business and regional compliance standards
• System Availability & Reliability: Support POS uptime and performance monitoring across locations

Requirements
Technical & POS Expertise

• Must have POS experience (GAAP, Micros, or similar)
• Familiarity with menu management, tax settings, and tender configurations
• Exposure to POS integrations with aggregators (e.g., UberEATS, Mr D, Yumbi)

Administrative & Analytical Skills

• Strong attention to detail for accurate data entry and validation
• Ability to generate and interpret basic POS reports
• Proactive approach to identifying discrepancies and resolving issues

Communication & Coordination

• Ability to engage with store teams, vendors, and IT teams
• Strong written and verbal communication for reporting and troubleshooting
• Ability to multi-task across multiple store locations and requests