Administration jobs in South Africa

We are seeking a Business Analyst with at least 5 years of experience in a Business Analysis role, including a minimum of 3 years within the financial services industry, such as long-term insurance, investments, wealth management, healthcare administration, or employee benefits. Technical skills are an added advantage.

• Collaborate with the Delivery Manager and Client to gather comprehensive product roadmap and backlog requirements.
• Work with the Project Manager to analyze client requirements, scope, and effort for commercial engagement.
• Contribute to modeling activities, including providing input to business cases.
• Conduct product demonstrations and support sales efforts.

• Engage with stakeholders to understand objectives and clarify needs or opportunities.
• Perform stakeholder and competitor analyses.
• Review, validate, and develop user stories based on requirements.
• Apply relevant data analysis techniques across business, software, or information levels.
• Facilitate sessions and workshops to gather process and requirement information.
• Work with stakeholders and developers to elicit functional and non-functional requirements.
• Translate business needs into detailed specifications for architects, developers, and testers.
• Participate in scope planning and prioritization.
• Map requirements to existing system functionality and identify gaps.
• Analyze and redesign business processes, including data flows.
• Prepare user stories and prototypes for new services and enhancements.
• Identify constraints and collaborate on designing optimal solutions within these constraints.
• Create functional requirement specifications and manage them with traceability matrices.

• Translate business requirements into specifications for development teams.
• Maintain feature documentation for UAT and production.

• Assist in translating requirements into test scenarios and reviewing test plans.
• Validate that delivered functionalities meet requirements.
• Support defect resolution and test result validation.
• Help clients develop UAT test plans and provide sign-off after delivery.

• Develop training materials and deliver training sessions.
• Assist in reviewing or developing user guides.

• Participate in post-implementation review sessions.

• Develop and manage analysis methodologies, templates, and standards, providing leadership to the team.

Interpersonal skills, stakeholder engagement, strong communication, negotiation, conflict management, motivation, self-drive, results orientation, analytical aptitude, customer focus, logical and critical thinking, attention to detail, process orientation, applied learning, quality focus, verbal and written communication, facilitation, problem-solving, self-management, ambiguity resolution, technical understanding, and familiarity with tools such as Visio, Bizagi, Aris, Invision, Figma, JIRA, Confluence, Azure DevOps, and business analysis techniques like requirements gathering, process modeling, and solution architecture.