Zone Controller

Right Side Up Distribution; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Right Side Up Distribution in Johannesburg seeks an experienced Zone Controller to lead the Driver & Zone Team, ensuring efficient operations and timely dispatch. The role requires coordinating training, reporting, and interdepartmental communication to maintain service levels across the network.

The ideal candidate will have 3-5 years in distribution, strong planning skills, and solid MS Office experience.

Qualifications

• Grade 12 Certificate is required.
• Excellent communication skills are essential.
• Ability to work under pressure and meet deadlines.
• Strong problem solving ability is required.
• Reliable and punctual with good attendance.
• Strong organisational and planning skills, including shift handover plans.
• Vehicle and fleet knowledge beneficial.
• 3-5 years operational distribution experience required.
• Proficient with MS Office and Pivot Tables.

Responsibilities

• Lead and motivate the Driver & Zone Team to ensure efficient and productive performance.
• Provide training for Driver & Assistant staff.
• Arrange regular meetings with the Operations Team to address issues.
• Supervise and monitor daily activities of Drivers & Assistants.
• Minimise shortages, misroutes and damages.
• Update and share reporting data and sheets.
• Ensure all reports are accurate and submitted on time.
• Assist Customer Service with requests to maintain customer satisfaction.
• Maintain professional communication with Clients, Agents and Staff.

Skills

Excellent Communication Skills

Work under pressure

Problem Solving Skills

Reliable and punctual

Organisational & planning skills

Vehicle & Fleet knowledge

3 to 5 years operational distribution

MS Office

Pivot Tables

Education

Grade 12 Certificate

Tools

MS Office

Pivot Tables

Job description

Our Johannesburg branch based in Kempton Park is looking for an experienced Zone Controller.

Job Requirement

• Grade 12 Certificate
• Excellent Communication Skills
• Able to work under pressure and meet deadlines
• Problem Solving Skills
• Must be reliable and punctual
• Strong organisational and planning skills, such as shift handover plans and execution.
• Vehicle and Fleet knowledge.
• 3 to 5 years operational distribution experience required.
• MS Office experience and Pivot Tables knowledge

Duties and Responsibilities Nationally

You are tasked with and responsible for, but not limited to, performing the following duties as Zone Controller. All performance appraisals and disciplinary enquiries will be based upon, but not limited to these:

• Follow all reasonable and legal instructions given to you by Senior Management
• Be polite, respectful and courteous to everyone you come into contact with
• Never respond aggressively or rudely, even if provoked
• Lead and motivate the Driver & Zone Team to ensure that they perform efficiently and productively.
• Provide training for all Driver & assistant staff
• Arrange regular meetings with the Operations Team to motivate, train and get feedback on issues experienced.
• Supervise and monitor the daily activities of all Drivers & Assistants.
• Minimise and eliminate shortages / misroutes and damages.
• Update and share reporting data and sheets.
• Disciplining of the staff in your zone.
• Ensure that all daily, weekly and monthly reports required are accurate and submitted on time
• Ensure that all staff members are wearing full uniform every day.
• Assist the Customer Service Department with requests and queries to ensure overall Customer satisfaction.
• Always maintain a level of courteous professionalism in all communication and correspondence with Clients, Agents and Staff members.
• Monitor overtime, update BOT ERS sheets.
• Work hand in hand with Fleet manager / assistant to optimise fleet.
• Interdepartmental communication flow.
• Familiarise yourself with Retail division operations & bookings.
• Ensure dispatch cut-off times are met daily.
• Monitor staff absenteeism & leave.
• Delivery and Collection SLA to be maintained
• Housekeeping
• Pre-Alerts to be actioned and responded to.
• Monitoring and supervising hired-in staff members and monitoring / recording their timekeeping.
• Vehicle monitoring and tracking.
• Escalate incidents to management & risk management.
• Verbal updating in SQL hourly and daily.
• Updating system reason codes.
• Allocate & distribute collections.Any reasonable work-related instruction from management.