ZAF Customer Sales Expert

Teleperformance; Cape Town; Presencial; ZAR 120 000 - 180 000; Tempo integral

Resumo da oferta

Teleperformance in Cape Town seeks a customer care professional to support existing customers, answer queries, and promote electronics-related products and services. You will resolve inbound requests, assist with sales opportunities, and strive for first call resolution while maintaining quality and regulatory standards.

The role emphasizes remote and on-site support for consumer electronics and appliances, with a strong focus on delivering excellent service and building customer loyalty.

Qualificações

• Matric (preferred)
• Minimum of 6 months - 1 year’s experience in a similar customer care/service/sales environment
• Email handling / Web chat experience (highly advantageous)
• Experience in retail, consumer electronics, appliances, or similar industry (highly advantageous)
• Proven experience delivering excellent customer service to internal and external customers
• Maintain operational performance, quality, regulatory and compliance standards

Responsabilidades

• Provide exceptional customer care to the existing customer base.
• Safeguard, develop and enhance customer loyalty by delivering excellent customer care and promoting significant products and services.
• Respond to and resolve inbound customer and colleague queries related to consumer electronics/appliances.
• Support queries to identify, qualify and close new sales opportunities.
• Understand customer reasons for requiring product support and resolve queries via remote resolution or escalate per process.
• Strive for First Call Resolution on every contact.
• Diagnose and resolve first line issues.
• Collaborate with Customer Care colleagues to raise service standards and share best practices.
• Undertake customer administration and product processing activities to maximise operational effectiveness
• Develop your Customer Care skills and knowledge, adhering to client standards and regulatory requirements
• Ask right questions and provide solutions that leave customers satisfied; embrace the fast-moving electronics business
• Address complaints and handle objections; troubleshoot and resolve issues efficiently

Conhecimentos

Email handling

Web chat

Customer service

Retail/consumer electronics

Formação académica

Matric (preferred)

Descrição da oferta de emprego

Overview

To provide an industry leading, simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directive. To actively promote the brand by providing quality Customer Care at every instance, resolving customer queries whilst also promoting services in turn stimulating revenue for the business and driving brand NPS. To handle and resolve day to day customer requests received via different channels of communication and as per client guidelines

Qualifications

Education and Specific TrainingWork Experience Matric (preferred)

Minimum of 6 months - 1 years’ experience working within a similar customer care/service/sale environment.

Email Handling/ Web chat experience (highly advantageous)

Experience working within retail, consumer electronics, appliances, or similar Industry (highly advantageous)

Proven Experience in delivering excellent customer services to internal and external customers

Maintain operational performance, quality, regulatory and compliance standards

Responsibilities

Providing exceptional Customer Care to the existing customer base.

The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent Customer Care. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.

Responding to and resolving inbound customers and colleagues’ queries related to consumer electronics/appliances.

Also supporting queries to identify, qualify and close new sales opportunities.

Understanding customer’s reasons for requiring product support, resolving their query effectively and efficiently through remote resolution or if not through further support options per process.

Striving for First Call Resolution, on every contact.

Diagnosing and resolving first line issues.

Working closely with Customer Care colleagues to raise service standards through escalating issues and opportunities when necessary to the most appropriate person, developing joint solutions and sharing best practice.

Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand

Proactively developing your Customer Care skill and knowledge, applying best practice techniques and tools and demonstrating our clients people expectations to maximise your performance complying with all our clients required standard of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirements

Taking correct information, asking the right questions, and offer the solutions that leave customers’ smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing Consumer electronics business.

Addressing complaints and objection handling

Assess, analyze and troubleshoot customer issues providing resolution to problems.

Provide technical and troubleshooting support for consumers with electronics/appliances issues.