Withdrawals Specialist - Fast-Paced Support & Resolution

Hollywoodbets; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hollywoodbets is seeking a Withdrawals Administrator based in Umhlanga. The role focuses on attending to customer withdrawals queries with high accuracy and efficiency, while supporting a vibrant, fast-paced team.

You will resolve account issues, monitor transactions, and collaborate with stakeholders to ensure timely payments and service excellence. Ideal candidates will have 6 months call centre and 6 months customer care experience, plus a relevant tertiary qualification.

Qualifications

• 6 months call centre experience.
• 6 months customer care experience.
• Relevant tertiary qualification.

Responsibilities

• Effective resolution of customer queries across platforms.
• Investigate and resolve account related issues or discrepancies with internal/external stakeholders.
• Monitor suspicious or unusual transactional activity and escalate to management.
• Prepare manual payments to Treasury team.
• Maintain optimal turnaround time for account queries and uphold customer service standards.
• Attend to ad-hoc functions as required.

Skills

Call centre experience

Customer care experience

Education

Relevant tertiary qualification

Job description

Hollywoodbets is seeking a Withdrawals Administrator based in Umhlanga. The role focuses on attending to customer withdrawals queries with high accuracy and efficiency, while supporting a vibrant, fast-paced team.

You will resolve account issues, monitor transactions, and collaborate with stakeholders to ensure timely payments and service excellence. Ideal candidates will have 6 months call centre and 6 months customer care experience, plus a relevant tertiary qualification.