Withdrawals Operations Manager

Hollywoodbets; Durban; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Hollywoodbets in Durban, KwaZulu-Natal, invites applications for a Customer Service Manager (Withdrawals) to lead the Withdrawals and Treasury departments. You will oversee EFT withdrawals, ensure smooth daily operations, and maintain communications with clients and internal teams.

The role requires 3-5 years of management experience and a background in finance, with strong administration skills and a focus on performance metrics, rostering, and payroll coordination.

Qualifications

• 3-5 years of management experience.
• Finance experience is preferred.
• Strong administration skills.

Responsibilities

• Ensure the daily operations of the Withdrawals and Treasury departments run smoothly.
• Oversee all EFT withdrawals and related communications.
• Monitor and improve performance metrics for agents and teams.
• Coordinate with Payroll and HR on take-ons/dismissals and timekeeping.
• Manage staff rostering, timesheets, and absenteeism.
• Ensure leave processing is timely and accurate.

Skills

Administration

Management experience

Finance

Education

Matric

Diploma/Degree

Valid Driver's License

Job description

Hollywoodbets in Durban, KwaZulu-Natal, invites applications for a Customer Service Manager (Withdrawals) to lead the Withdrawals and Treasury departments. You will oversee EFT withdrawals, ensure smooth daily operations, and maintain communications with clients and internal teams.

The role requires 3-5 years of management experience and a background in finance, with strong administration skills and a focus on performance metrics, rostering, and payroll coordination.