Withdrawals Administrator: Fast-Paced Payments & Support

Winning Form; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hollywoodbets in Umhlanga, Durban, invites applications for a Withdrawals Administrator to join our Purple Team. The role focuses on handling customer withdrawal requests with accuracy, speed and professionalism.

You will resolve queries across platforms, investigate account discrepancies with internal and external teams, monitor transactions for suspicious activity, and assist in preparing manual payments for Treasury while maintaining superior service standards.

Qualifications

• 6 months call centre experience.
• 6 months customer care experience.

Responsibilities

• Resolve customer queries across platforms.
• Investigate and resolve account issues with stakeholders.
• Monitor suspicious or unusual transactions and escalate as needed.
• Assist with preparation of manual payments for Treasury.
• Maintain strong customer service and timelyquery resolution.
• Attend ad-hoc tasks as required by operations.

Skills

Call centre experience

Customer care experience

Education

Relevant tertiary qualification

Job description

Hollywoodbets in Umhlanga, Durban, invites applications for a Withdrawals Administrator to join our Purple Team. The role focuses on handling customer withdrawal requests with accuracy, speed and professionalism.

You will resolve queries across platforms, investigate account discrepancies with internal and external teams, monitor transactions for suspicious activity, and assist in preparing manual payments for Treasury while maintaining superior service standards.