Withdrawals Specialist: Account Care & Resolution

Hollywoodbets; Durban; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Hollywoodbets in Umhlanga, Durban, is seeking a Withdrawals Administrator to join the Purple Team. You will handle customer withdrawal queries with accuracy, assist with account-related issues, and work with internal teams to ensure timely transactions.

The role requires at least six months in call centre and customer care, plus a relevant qualification. You will monitor activity, prepare payments for Treasury, and contribute to a fast-paced, growth-focused environment.

Competenze

• Minimum 6 months call centre experience.
• Minimum 6 months customer care experience.
• Relevant tertiary qualification preferred.

Mansioni

• Answer and resolve customer queries across platforms.
• Investigate account-related issues and discrepancies with stakeholders.
• Monitor unusual transactional activity and escalate to management.
• Prepare manual payments for Treasury.
• Maintain high standards of customer service and timely responses.
• Perform ad-hoc duties as required.

Conoscenze

6 Months Call centre experience

6 months customer care experience

Formazione

Relevant tertiary qualification

Descrizione del lavoro

Hollywoodbets in Umhlanga, Durban, is seeking a Withdrawals Administrator to join the Purple Team. You will handle customer withdrawal queries with accuracy, assist with account-related issues, and work with internal teams to ensure timely transactions.

The role requires at least six months in call centre and customer care, plus a relevant qualification. You will monitor activity, prepare payments for Treasury, and contribute to a fast-paced, growth-focused environment.