Wildlife Lodge General Manager - Guest Experience & Growth

Craven Cottage CC; Thabazimbi; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Craven Cottage CC is seeking an experienced General Manager to oversee monthly property operations and uphold brand standards across the wildlife property.

The role requires 3–5 years of management experience in a similar wildlife setting, with strong leadership and guest experience focus. You will develop staff, manage performance, and coordinate with leadership while maintaining excellent stakeholder relations.

Qualifications

• Grade 12 and a formal hospitality qualification are required.
• 3–5 years minimum management experience in operation of a wildlife setting.
• Strong communication, leadership and people management skills.
• Proactive with a focus on guest experience and standards.

Responsibilities

• Oversee all monthly property operations and ensure brand standards at property level.
• Attend Leadership team meetings and host site inspections, interacting with the market and journalists.
• Develop staff, implement training and facilitate internal/external trainers.
• Drive performance management and KPI alignment with HODs and managers.
• Foster community partnerships and maintain a strong guest experience across the property.

Skills

Leadership

Communication

Team player

Time management

Problem solving

Customer service

Proactive

Budgeting

Staff development

MS Office

Education

Grade 12

Hospitality qualification

Tools

MS Office

Job description

Craven Cottage CC is seeking an experienced General Manager to oversee monthly property operations and uphold brand standards across the wildlife property.

The role requires 3–5 years of management experience in a similar wildlife setting, with strong leadership and guest experience focus. You will develop staff, manage performance, and coordinate with leadership while maintaining excellent stakeholder relations.