Head of Luxury Lodge Operations

Craven Cottage CC; Mpumalanga; Presencial; ZAR 600.000 - 950.000; Jornada completa

Descripción de la vacante

Craven Cottage CC is seeking an experienced Hospitality Lodge Manager to oversee daily operations of a luxury lodge in KwaZulu-Natal. You will lead recruitment, onboarding and performance management while maintaining an exceptional guest experience.

You will also manage stock control, financial oversight, housekeeping, maintenance and gardening, and coordinate concierge and reception activities, ensuring high service standards and sustainability alignment.

Formación

• Formal hospitality qualification is required.
• Minimum of 6 years’ hospitality management experience.
• Experience in a 5* lodge or luxury hotel environment.
• Excellent English; a second language is advantageous.
• Strong leadership and communication skills.
• Sound financial management and stock control abilities.
• Proven ability to manage housekeeping, maintenance and HR practices.
• Driver’s licence is required.

Responsabilidades

• Maintain exceptional guest experience in a luxury lodge.
• Oversee recruitment, inductions, onboarding and performance management.
• Oversee financial oversight via stock control and orders.
• Ensure housekeeping, maintenance and gardening standards.
• Manage concierge and reception operations.
• Ensure equipment and product quality.
• Facilitate interdepartmental communication.
• Contribute to sustainability initiatives.

Conocimientos

Leadership

Communication

Guest service

Financial management

Stock control

HR knowledge

English proficiency

Team development

Educación

Grade 12

Hospitality qualification

Herramientas

Stock management software

Reporting software

Descripción del empleo

Craven Cottage CC is seeking an experienced Hospitality Lodge Manager to oversee daily operations of a luxury lodge in KwaZulu-Natal. You will lead recruitment, onboarding and performance management while maintaining an exceptional guest experience.

You will also manage stock control, financial oversight, housekeeping, maintenance and gardening, and coordinate concierge and reception activities, ensuring high service standards and sustainability alignment.