Luxury Guest Experience Duty Manager

Craven Cottage CC; Ballito; Vor Ort; ZAR 450.000 - 650.000; Vollzeit

Zusammenfassung

Craven Cottage CC is a luxury hotel in Ballito seeking an experienced Hotel Manager to lead daily operations, uphold brand standards, and ensure exceptional guest experiences at our property.

The role requires strong leadership, staff development, and cost control, with a focus on safety and service excellence in a luxury hospitality environment. A Diploma in Hotel Management and 2+ years in a similar role are preferred.

Qualifikationen

• Grade 12 is required.
• Diploma in Hotel Management or related field.
• At least 2+ years of experience in a luxury hotel manager role.
• Experience in a luxury hospitality environment.
• Proficiency with Microsoft Office, Opera and ESS.

Aufgaben

• Uphold and enhance brand standards across all operations.
• Provide feedback to the General Manager.
• Ensure health & safety practices are adhered to.
• Conduct guest F&B feedback audits and reports.
• Create and execute innovative guest experiences.
• Foster positive guest interactions and address guest needs.
• Assist with F&B duties on an ad hoc basis.
• Maintain ambience and atmosphere throughout the property.
• Ensure team members are trained and supported.
• Motivate and guide staff duties.
• Perform staff reviews.
• Develop and manage staff KPIs.
• Manage and control operational stock.
• Monitor and review operating costs.

Kenntnisse

Leadership

Staff training

Budget control

F&B operations

Ausbildung

Grade 12

Diploma in Hotel Management

2+ years in luxury hotel manager role

Tools

Microsoft Office

Opera

ESS

Jobbeschreibung

Craven Cottage CC is a luxury hotel in Ballito seeking an experienced Hotel Manager to lead daily operations, uphold brand standards, and ensure exceptional guest experiences at our property.

The role requires strong leadership, staff development, and cost control, with a focus on safety and service excellence in a luxury hospitality environment. A Diploma in Hotel Management and 2+ years in a similar role are preferred.