Wellness Program Director

Placements24; Durban; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Salary package with incentives

Professional development opportunities

Discounts on resort services

Job summary

Placements24 in Durban, KwaZulu-Natal, seeks a visionary Wellness Program Director to design and lead comprehensive guest wellness experiences at a premier resort.

You will build a diverse portfolio—from fitness and nutrition to mindfulness—lead a multidisciplinary team, manage operations and budgets, and partner with marketing to promote transformative wellness programs for an international guest base.

Responsibilities

• Develop and oversee the strategic direction and operational execution of all wellness programs and services.
• Curate a diverse portfolio of wellness offerings, including fitness classes, spa treatments, nutritional guidance, mindfulness workshops, and detox programs.
• Lead, train, and manage a team of wellness professionals, including therapists, instructors, nutritionists, and coaches.
• Ensure the highest standards of service quality, guest satisfaction, and safety protocols across all wellness activities.
• Manage the wellness department budget, including revenue forecasting, expense control, and resource allocation.
• Collaborate with the marketing team to develop promotional strategies and packages for wellness programs.
• Stay abreast of the latest trends and innovations in the global wellness industry and integrate them into the resort's offerings.
• Build and maintain strong relationships with external wellness practitioners and partners in Durban.
• Monitor guest feedback and program effectiveness, making data-driven adjustments to optimize outcomes.
• Ensure all wellness facilities are impeccably maintained and adhere to strict hygiene standards.

Job description

About the Role

Our client, a renowned health and wellness resort situated in the scenic coastal city of Durban, KwaZulu-Natal , is seeking an innovative and strategic Wellness Program Director. This senior leadership position is ideal for an experienced professional who can design, implement, and manage comprehensive wellness programs that align with the resort's mission of holistic well-being. You will be responsible for curating a diverse range of services, from fitness and nutrition to mindfulness and stress management, ensuring an unparalleled experience for guests in Durban . This role requires a leader with a deep understanding of wellness modalities and a proven ability to manage teams and operations effectively.

Key Responsibilities

Develop and oversee the strategic direction and operational execution of all wellness programs and services. Curate a diverse portfolio of wellness offerings, including fitness classes, spa treatments, nutritional guidance, mindfulness workshops, and detox programs. Lead, train, and manage a team of wellness professionals, including therapists, instructors, nutritionists, and coaches. Ensure the highest standards of service quality, guest satisfaction, and safety protocols across all wellness activities. Manage the wellness department budget, including revenue forecasting, expense control, and resource allocation. Collaborate with the marketing team to develop promotional strategies and packages for wellness programs. Stay abreast of the latest trends and innovations in the global wellness industry and integrate them into the resort's offerings. Build and maintain strong relationships with external wellness practitioners and partners in Durban . Monitor guest feedback and program effectiveness, making data-driven adjustments to optimize outcomes. Ensure all wellness facilities are impeccably maintained and adhere to strict hygiene standards.

Requirements

A Master’s degree in Wellness Management, Health Sciences, Kinesiology, or a related field. A minimum of 8 years of progressive experience in wellness program development and management, preferably within the hospitality or luxury resort sector. Demonstrated success in leading and motivating diverse teams of wellness professionals. Strong financial management skills, including budgeting, forecasting, and P&L responsibility. Expertise in a broad range of wellness modalities, including fitness, nutrition, stress management, and complementary therapies. Excellent communication, presentation, and interpersonal skills. Proven ability to create and implement successful wellness strategies and initiatives. Experience with spa operations and management is highly desirable. Must be located in or willing to relocate to the KwaZulu-Natal region, with a strong understanding of the local wellness landscape in Durban . Availability to work flexible hours, including evenings and weekends, as required by resort operations.

Benefits

Our client offers an attractive salary package, complemented by performance-based incentives and a comprehensive benefits plan. Resort staff receive preferential rates on accommodation, spa services, and dining. Opportunities for professional development, including attendance at international wellness conferences, are provided. This role offers the chance to lead and innovate within a leading wellness destination in South Africa , surrounded by the natural beauty of the Durban coastline.