Wellness Membership Specialist

Virgin Active South Africa (Pty) Ltd; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking an energetic Membership Sales professional in Gauteng. You will convert conversations into memberships, manage the full sales process, and generate leads from walk-ins, referrals and corporate opportunities.

You will build trust, deliver premium service, and collaborate with Sales Managers and Personal Trainers to maximise club performance. A Matric qualification and strong communication are essential.

Qualifications

• Formal Matric qualification (essential).
• 1-2 years of successful sales experience in retail/hospitality/wellness.
• Excellent organisational and analytical skills.
• Digital acumen, with practical experience in Microsoft Office.
• Proven experience delivering premium service.
• Roster flexibility including early mornings, evenings, weekends and public holidays.
• Active ambassador for holistic wellness; professional image.
• Strong written and verbal communication; team player.
• Confident in engaging with people and building rapport.

Responsibilities

• Turn conversations into memberships using structured, value-led selling techniques.
• Apply full sales process to maximise conversion.
• Recommend best membership options based on goals and lifestyle.
• Consistently achieve and exceed monthly sales targets (units and revenue).
• Maintain strong conversion across leads, appointments, tours and sales.
• Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities and local activations.
• Build and maintain a healthy sales pipeline; track leads in LMS.
• Follow up promptly on leads and enquiries via calls, WhatsApp, email.
• Deliver high-energy, professional customer experience at every touchpoint.
• Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities.

Skills

Sales concepts

Communication skills

Relationship building

Active listening

Time management

Digital literacy

Interpersonal skills

Ambassador for wellness

Education

Matric (National Senior Certificate)

Tools

Microsoft Office

Job description

Virgin Active South Africa (Pty) Ltd is seeking an energetic Membership Sales professional in Gauteng. You will convert conversations into memberships, manage the full sales process, and generate leads from walk-ins, referrals and corporate opportunities.

You will build trust, deliver premium service, and collaborate with Sales Managers and Personal Trainers to maximise club performance. A Matric qualification and strong communication are essential.