Wellness Membership Consultant

Virgin Active South Africa (Pty) Ltd; Gauteng; On-site; ZAR 210,000 - 260,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is hiring for a Membership Sales role focused on converting conversations into memberships, managing a healthy sales pipeline, and delivering premium customer experiences. You will drive leads, follow up across multiple channels, and collaborate with teams to maximise club performance.

Ideal candidates have 2 years of sales experience, a Matric certificate, and a passion for holistic wellness.

Qualifications

• 2 years of successful sales experience in retail, hospitality or wellness.
• Matric certificate is essential.
• Excellent organizational and analytical skills.
• Digital acumen and Microsoft Office proficiency.
• Proven ability to deliver premium service.
• Willingness to work early mornings, evenings, weekends and public holidays.
• Active ambassador for holistic wellness.
• Professional image aligned with Virgin Active.
• Strong written and verbal communication.
• Team player with rapport-building skills.

Responsibilities

• Turn conversations into memberships through confident, structured, and value-led selling techniques.
• Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion.
• Recommend best membership options based on goals and lifestyle.
• Consistently achieve and exceed monthly sales targets (units and revenue).
• Maintain strong conversion ratios across leads, appointments, tours, and sales.
• Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations.
• Build and maintain a healthy sales pipeline and capture leads in LMS.
• Follow up promptly via calls, WhatsApp, and email to nurture prospects.
• Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities.
• Share best practices and participate in training and coaching sessions.

Skills

2 years sales experience

Matric

Excellent communication

Organizational skills

Digital literacy

Customer service

Education

Matric certificate

Tools

MS Office

CRM / LMS

Job description

Virgin Active South Africa (Pty) Ltd is hiring for a Membership Sales role focused on converting conversations into memberships, managing a healthy sales pipeline, and delivering premium customer experiences. You will drive leads, follow up across multiple channels, and collaborate with teams to maximise club performance.

Ideal candidates have 2 years of sales experience, a Matric certificate, and a passion for holistic wellness.