Wellness Membership Sales Specialist

Virgin Active South Africa (Pty) Ltd; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd invites applications for a high-energy sales role focused on converting conversations into memberships and building a strong client pipeline. You will drive leads, manage follow-ups, and deliver premium service across all member touchpoints within the club environment.

The role requires Matric, 1–2 years in sales, and the ability to work mornings, evenings, weekends, and holidays.

Qualifications

• Formal Matric qualification is essential.
• 1–2 years of successful sales experience in retail, hospitality, or wellness.
• Excellent organisational and analytical skills.
• Digital acumen, with practical experience in using the Microsoft suite.
• Proven experience in delivering premium standards of service.
• Must be able to work the roster including early mornings, evenings, weekends and holidays.
• Be an active ambassador for holistic wellness.
• Presents a professional image consistent with Virgin Active.
• Strong written and verbal communication skills.
• Team player with ability to build rapport quickly.

Responsibilities

• Turn conversations into memberships through confident, structured, and value-led selling techniques.
• Apply the full sales process from needs analysis to tour to price presentation to close to maximise conversion.
• Recommend the best membership options based on prospects' goals and lifestyle.
• Consistently achieve and exceed monthly sales targets (units and revenue).
• Maintain strong conversion ratios across leads, appointments, tours, and sales.
• Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations.
• Build and maintain a healthy sales pipeline.
• Capture and track all leads accurately within the Leads Management System (LMS).
• Follow up promptly and consistently on all leads, enquiries, and prospects.
• Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey.
• Deliver a high-energy, engaging, and professional customer experience at every touchpoint.
• Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail.
• Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities.
• Contribute to overall club performance and Net Member Movement.
• Share best practices, support teammates, and actively participate in training and coaching sessions.

Skills

Sales experience

Customer service

Communication

Teamwork

Education

Matric

Tools

Microsoft Office

Job description

Virgin Active South Africa (Pty) Ltd invites applications for a high-energy sales role focused on converting conversations into memberships and building a strong client pipeline. You will drive leads, manage follow-ups, and deliver premium service across all member touchpoints within the club environment.

The role requires Matric, 1–2 years in sales, and the ability to work mornings, evenings, weekends, and holidays.