Member Experience & Front Desk Ambassador

Virgin Active South Africa (Pty) Ltd; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

First Aid Training

Job summary

Virgin Active South Africa is seeking a Service Ambassador to deliver exceptional in-club experiences across the reception, exercise floor, studios and lounge areas. You will engage with members daily, drive digital engagement, and support retention by addressing needs from entry to exit.

The role requires Grade 12, Reception Academy, and First Aid certification, with a passion for exercise and customer service.

Qualifications

• Grade 12 Senior Certificate or NQF Level 4 equivalent.
• Successful completion of Reception Academy.
• Good understanding and knowledge of digital platforms.
• Sound knowledge of Virgin Active exercise experiences.
• Comprehensive understanding of the customer journey and the desired customer experience.
• Sound knowledge of club rules, operating standards and safety protocol.
• Minimum of 12 months experience within a face to face customer facing role.
• Proven ability to resolve member questions and queries.
• Embody the business values.
• People centric.
• Passionate about exercise.

Responsibilities

• Control access into the facility and greet members at the front of house.
• Communicate and provide information to staff, members and prospective members.
• Deliver on member needs and experiences from entry to exit.
• Adhere to operational standards and administration policies and procedures.
• Deliver excellent customer service throughout the club and digital platforms.
• Drive digital engagement with members as our digital offering evolves.
• Retain members by building relations and resolving complaints.
• Promote safe exercise and enforce club rules and safety protocols.
• Maintain the cleanliness and presentation of the member floor.
• Participate in ongoing training and self-development.

Skills

Customer service

Communication

Problem solving

Relationship building

Adaptability

Teamwork

Interpersonal skills

Decision making

Independence

First Aid

Education

Grade 12 or NQF Level 4

Reception Academy completion

Tools

Digital platforms

Club safety protocols

Job description

Virgin Active South Africa is seeking a Service Ambassador to deliver exceptional in-club experiences across the reception, exercise floor, studios and lounge areas. You will engage with members daily, drive digital engagement, and support retention by addressing needs from entry to exit.

The role requires Grade 12, Reception Academy, and First Aid certification, with a passion for exercise and customer service.