Member Experience Champion

Virgin Active South Africa (Pty) Ltd; Wes-Kaap; Sur place; ZAR 100 000 - 167 000; Plein temps

Résumé du poste

Virgin Active South Africa (Pty) Ltd in the Wes-Kaap region is seeking a Service Ambassador to enhance in-club member experiences, manage front-of-house duties, and drive digital engagement across platforms.

You will engage members from entry to exit, support retention through proactive service, and participate in ongoing training to uphold safety and club standards. The role emphasizes customer-focused service and a growth mindset to create moments of value for members.

Qualifications

• Grade 12 Senior Certificate or NQF Level 4 equivalent.
• Successful completion of Reception Academy.
• Good understanding and knowledge of digital platforms.
• Sound knowledge of Virgin Active exercise experiences.
• Comprehensive understanding of the customer journey and the desired customer experience.
• Sound knowledge of club rules, operating standards and safety protocol.
• Minimum of 12 months experience within a face to face customer facing role.
• Proven ability to resolve member questions and queries.
• Embody the business values
• People centric

Responsabilités

• Control access into the facility.
• Communicate and provide information to staff, members and prospective members.
• Deliver on member needs and experiences from entry to exit.
• Adhere to operational standards, and administration policies and procedures.
• Deliver excellent customer service throughout the club and on digital platforms.
• Drive digital engagement with members on our platforms.
• Expose members to online or digital exercise offerings tailored to meet needs.
• Retain members by building relations and resolving complaints.
• Engage members in fitness initiatives to increase retention.
• Promote safe exercise and enforce club rules and safety protocols.
• Maintain floor cleanliness.
• Participate in ongoing training and self-development.

Connaissances

Customer service

Communication

Digital platforms

First Aid

Problem solving

Conflict resolution

Relationship building

Adaptability

Team player

People focus

Formation

Grade 12 / NQF Level 4

Reception Academy

Description du poste

Virgin Active South Africa (Pty) Ltd in the Wes-Kaap region is seeking a Service Ambassador to enhance in-club member experiences, manage front-of-house duties, and drive digital engagement across platforms.

You will engage members from entry to exit, support retention through proactive service, and participate in ongoing training to uphold safety and club standards. The role emphasizes customer-focused service and a growth mindset to create moments of value for members.