Wellness Assistant

Clicks Group Limited

South Africa

On-site

ZAR 167,000 - 234,000

Full time

2 days ago

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Job summary

Clicks Group in South Africa is seeking a customer-focused healthcare assistant to deliver exceptional service in-store, provide knowledgeable guidance on healthcare and supplements, and promote a broad range of brands to maximise sales.

You will drive stock availability, follow merchandising and stock management procedures, maintain high hygiene standards, and share product knowledge with relief staff to sustain service continuity.

Qualifications

At least 1 year related experience.
Experience working with sports nutrition and vitamin related products.
Selling skills; customer related training.

Responsibilities

Deliver exceptional customer service through in-store visibility and proactivity to customer needs.
Consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
Drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
Drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
Prevent wastage in own area by adhering to stock rotation principles.
Prevent stock losses by following all risk management policies and principles.
Ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
Implement product merchandising by following the merchandising guidelines and procedures.
Adhere to all store standard operating procedures.
Ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Skills

Good communication

Customer service orientation

Basic computer literacy

Relating and networking

Persuading and influencing

Delivering results

Following instructions

Presenting information

Achieving personal work goals

Education

Matric with English and Maths

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To implement product merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

Desirable: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills: