Wellness Assistant

Clicks Group Limited

Bronkhorstspruit

On-site

ZAR 167,000 - 212,000

Full time

29 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Clicks Group in South Africa seeks a Retail Health Advisor to deliver exceptional customer service and provide knowledgeable advice on healthcare and nutrition products. You will promote a broad range of brands, cross-sell and upsell to meet targets and ensure stock is available and well-presented on the shop floor.

The role focuses on accurate stock management, hygiene in-store, and ongoing product knowledge sharing with relief staff.

Qualifications

Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management)
Desirable: Basic health, fitness and supplements product knowledge

Responsibilities

Deliver exceptional customer service through in-store visibility and proactivity to customer needs
Consult with customers and provide suitable advice on healthcare, nutritional and supplement products
Drive healthcare sales through cross selling and up selling to increase profitability
Drive stock availability in the healthcare aisles through stock management principles
Prevent wastage by adhering to stock rotation principles
Prevent stock losses by following risk management policies
Maintain high standards of hygiene and cleanliness in-store
Assist with product merchandising following guidelines
Adhere to all store standard operating procedures
Share product knowledge with relief staff to ensure continuity of service

Skills

Good communication

Customer service

Basic computer literacy

Relating & Networking

Persuading & Influencing

Delivering results

Following instructions

Presenting information

Achieving personal work goals

Education

Matric with 50% English, 50% Maths; 60% Maths Literacy; Physical/Life Science pass

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To implement product merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge

Desirable: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills