Wellness Assistant

Clicks Group Limited; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clicks Group Limited is seeking a customer-focused associate to provide knowledgeable service on health, nutrition and supplementation products. You will assist customers, advise on suitable items, and promote a broad range of brands to drive sales.

You will ensure stock availability, maintain hygiene standards, and support merchandising and store procedures while sharing product knowledge with relief staff. Previous experience with sports nutrition is desirable.

Qualifications

• Basic health, fitness and supplements product knowledge
• Basic knowledge of retail store operations principles (stock management, merchandising, risk management)
• At least 1 year related experience
• Experience working with sports nutrition and vitamin related products
• Selling skills; customer related training

Responsibilities

• Deliver exceptional customer service in-store through knowledge and proactive engagement with customer needs
• Consult with customers and provide suitable advice on healthcare, nutritional and supplement products
• Drive healthcare sales in line with targets by promoting a broad range of brands through cross selling and upselling
• Drive stock availability in the healthcare aisles by following stock management principles
• Prevent wastage and stock losses by adhering to stock rotation and risk management policies
• Maintain high standards of hygiene and cleanliness to create an appealing shopping environment
• Assist in product merchandising following guidelines and procedures
• Adhere to all store standard operating procedures and share knowledge with relief staff
• Support continuous service by developing product knowledge and sharing information with team members

Skills

Good communication and interaction

Customer and service orientation

Selling skills

Merchandising skills

Education

Relating and Networking

Persuading and Influencing

Following Instructions and Procedures

Delivering Results and Meeting Customer Expectations

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives

Coping with Pressures and Setbacks

Adapting and Responding to Change

Adhering to Principles and Values

Planning and Organising

Working with People

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist inproduct merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills

Job Experience:

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training

Education:

• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.