Wellness Assistant - Limpopo

Clicks Group Limited

Pretoria

On-site

ZAR 180,000 - 240,000

Full time

14 days+

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Job summary

Clicks Group Limited is seeking a retail healthcare assistant to deliver exceptional service and provide knowledgeable recommendations on health and supplementation products. You will consult customers, promote a broad range of brands, and help maintain stock integrity and merchandising standards in-store.

The role requires at least 1 year of related experience, with a focus on sports nutrition and vitamins; matric completion is required.

Qualifications

Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management).
Desirable: Basic health, fitness and supplements product knowledge.

Responsibilities

Deliver exceptional customer service through in-store visibility and proactivity to customer needs.
Consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
Drive healthcare sales through cross selling and upselling to increase profitability.
Drive stock availability in healthcare aisles through stock management principles and procedures.
Prevent wastage by adhering to stock rotation principles and avoid stock losses.
Maintain high standards of hygiene and cleanliness to create an appealing shopping environment.
Implement product merchandising following guidelines and procedures.
Adhere to store standard operating procedures and share product knowledge with relief staff.

Skills

Communication skills

Customer service

Basic computer literacy

Relating and networking

Persuasion

Results delivery

Following procedures

Presentation

Education

Matric (English 50%, Maths 50% / 60% Maths Lit, Science pass)

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To implement product merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

Desirable: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills: