Wellness Assistant - Clicks George

Clicks Group Limited; George; Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Clicks Group is a leading retailer in healthcare and wellness, committed to delivering knowledgeable service and product guidance to maximise sales and loyalty. The role focuses on assisting customers with health and nutrition products, promoting brands, and maintaining stock and hygiene in-store.

Ideal candidates have strong communication skills, basic computer literacy, and a passion for retail operations.

Formación

• Essential: basic knowledge of retail store operations (stock management, merchandising, risk management)
• Desirable: basic health, fitness and supplements product knowledge
• Experience with sports nutrition and vitamin products preferred

Responsabilidades

• Deliver exceptional customer service through in-store visibility and proactive needs assessment.
• Consult with customers to provide suitable advice on healthcare, nutrition and supplements.
• Drive healthcare sales through cross-selling and upselling to meet targets.
• Maintain stock availability in healthcare aisles through stock management adherence.
• Minimise wastage by proper stock rotation and loss prevention.
• Ensure high standards of store hygiene and cleanliness.
• Implement merchandising guidelines and maintain store SOPs.
• Share product knowledge with relief staff to ensure service continuity.

Conocimientos

Communication

Interpersonal skills

Customer service

Computer literacy

Relating & Networking

Persuading & Influencing

Delivering results

Following procedures

Presenting information

Educación

Matric/Grade 12

Descripción del empleo

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: George, Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Basic computer literacy
• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Experience:

• At least 1 year related experience
• Selling skills; customer related training
• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)