Warehouse Supervisor: Pick Check Pack - Distribution (UPD Cape Town - Montague Gardens)

Clicks Group Limited; Cape Town; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Clicks Group is seeking a Warehouse Supervisor (Pick Check Pack) for the UPD Cape Town distribution hub. Based in Montague Gardens, you will lead the picking/checking team and ensure orders are accurate, complete, and compliant before dispatch.

You will manage quality assurance, reduce claims, and drive productivity while maintaining SOPs and safety standards in a fast-paced pharmaceutical distribution environment.

Qualifications

• 3-5 years in Pharmaceutical/Distribution FMCG/Supply Chain roles (essential).
• 2 years stock management/inventory experience.
• 1-2 years supervisory/people management experience.

Responsibilities

• Oversee final picking and packing accuracy before dispatch.
• Supervise the picking and checking team; allocate work and monitor productivity.
• Ensure quality and regulatory compliance; prevent damaged/expired stock.
• Investigate and correct picking/checking errors; reduce customer claims.
• Maintain SOPs, GDP compliance and audit records.
• Monitor order accuracy, dispatch discrepancies, and service levels.
• Coordinate with Inventory, Dispatch, QA, and Customer Service.
• Promote health and safety and housekeeping in the area.

Skills

MS Office

Product knowledge

Budget understanding

Communication

Planning

Teamwork

Under pressure

Integrity

Excel reporting

Education

Tertiary qualification

Tools

KNAPP WMS

SAP

Job description

Warehouse Supervisor: Pick Check Pack - Distribution (UPD Cape Town - Montague Gardens)

Listing reference: click_026283

Listing status: Online

Apply by: 2 September 2026

Position summary

Industry: Pharmaceutical Sector

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit a permanent Warehouse Supervisor (Pick Check Pack - Distribution) to work for United Pharmaceutical Distributors (UPD) Cape Town. The role will be based at the Cape Town branch and will report to the Department Manager.

Job Purpose:

• Responsible for ensuring and serves as final quality gate control before dispatch. The role ensures that every order leaving the warehouse is accurate, complete, compliant and ready for delivery thereby protecting customer service levels, reducing claims, and supporting operational excellence.

Job Objectives:

• Ensure that all picked orders match customer invoices and picking documentation.
• Confirm correct product, quantity, batch, and expiry dates where applicable.
• Identify and correct picking errors before dispatch.

2. Manage the Picking and Checking Team

• Supervise checkers and quality control staff.
• Allocate work and monitor productivity.
• Provide training and coaching on checking procedures and SOPs.
• Supervise pickers and warehouse team

3. Quality Assurance

• Ensure products are in good condition and free from damage.
• Verify that products meet customer and regulatory requirements.
• Prevent damaged, expired, or incorrect stock from being dispatched.

4. Minimize Customer Claims

• Reduce shortages, oversupplies, and incorrect deliveries.
• Investigate recurring checking and picking errors.
• Implement corrective actions to improve accuracy levels.

5. Compliance and Process Adherence

• Ensure compliance with company SOPs, GDP requirements, and quality standards.
• Maintain accurate picking, checking and audit records.
• Support internal and external audits.

6. Performance Monitoring

• Monitor order accuracy and checking productivity.
• Track and report dispatch discrepancies and customer complaints.
• Drive continuous improvement initiatives within the checking function.
• Manage cut off and or deadlines
• Monitor picking targets and service level agreements
• Monitor hourly and or daily picking performance
• Monitor FIFO/FEFO
• Ensure corrective action and or discipline of staff.

7. Coordination Across Departments

• Liaise with Inventory, Dispatch, Quality Assurance, and Customer Service teams.
• Ensure discrepancies are resolved before orders leave the warehouse.

8. Health and Safety

• Ensure staff comply with health and safety requirements.
• Promote good housekeeping standards within the checking area.
• Monitor safe handling of stock and equipment.

Job related knowledge and skills:

• Computer skills on MS Office (Word and Excel Level 3)
• Product knowledge
• Financial understanding - budget.
• Experience in Warehouse Management System (KNAPP and SAP Experience will be advantageous)
• Communicate effectively at all levels
• Strong planning and co-coordinating skills
• Ability to work in a team
• Ability to work under pressure / time deadlines
• Honesty and integrity
• Ability to work on excel reports and drive efficiencies

Experience and Education:

• Relevant Tertiary Qualifications (Advantageous)
• 3 - 5 years’ experience in a Pharmaceutical/ Distribution & Wholesale/ FMCG/ Supply Chain & Logistic environment (Essential)
• 2 Years’ experience in dealing with stock management or inventory related functions
• 1-2 years supervisory/people management experience (essential)