Warehouse Supervisor: Pick Check Pack - Distribution (UPD Cape Town)

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Clicks Group is seeking a permanent Warehouse Supervisor (Picking) for UPD Cape Town to oversee picking, checking, and QA before dispatch. Based at the Cape Town branch, you will lead the picking team, ensure accuracy, and drive continuous improvement in fulfilment processes.

You will report to the Department Manager and collaborate with Inventory, Dispatch and QA teams to uphold quality and service levels.

Qualifications

• 3-5 years’ experience in Pharmaceutical/Distribution & Wholesale/ FMCG/ Supply Chain environment.
• 2 years’ experience in stock management or inventory related functions.
• 1-2 years supervisory/people management experience.
• Proficient in MS Office and Excel, including reporting.
• Experience with KNAPP and SAP is advantageous.
• Strong planning, coordination, and communication skills.

Responsibilities

• Ensure all picked orders match invoices and documentation.
• Confirm product, quantity, batch and expiry where applicable.
• Identify and correct picking errors before dispatch.
• Supervise checkers and warehouse team; allocate work.
• Provide training on checking procedures and SOPs.
• Monitor order accuracy, throughput, and SOP adherence.
• Coordinate with Inventory, Dispatch, QA and Customer Service.
• Maintain health and safety and housekeeping standards.

Skills

MS Office

Excel Level 3

Communication

Planning & coordination

Teamwork

Time management

Integrity

Drive efficiencies

Budget awareness

Education

Tertiary qualifications

Tools

KNAPP

SAP

Job description

Warehouse Supervisor: Pick Check Pack - Distribution (UPD Cape Town)

Listing reference: click_027409

Listing status: Online

Apply by: 17 October 2026

Position summary

Industry: Pharmaceutical Sector

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit one permanent Warehouse Supervisor (Picking) - Distribution) to work for United Pharmaceutical Distributors (UPD) Cape Town. The role will be based at the Cape Town branch and will report to the Department Manager.

Job Purpose:

• Responsible for ensuring, assemblying orders and serves as final quality gate control before dispatch and ensure picking is done accurately. The role ensures that every order is picked accurately and ensure that each order before leaving the warehouse is accurate, complete, compliant and ready for delivery thereby protecting customer service levels, reducing claims, and supporting operational excellence.

Job Objectives:

• Ensure that all picked orders match customer invoices and picking documentation.
• Confirm correct product, quantity, batch, and expiry dates where applicable.
• Identify and correct picking errors before dispatch.

2. Manage the Picking and Checking Team

• Supervise checkers and quality control staff.
• Allocate work and monitor productivity.
• Provide training and coaching on checking procedures and SOPs.
• Supervise pickers and warehouse team

3. Quality Assurance

• Ensure products are in good condition and free from damage.
• Verify that products meet customer and regulatory requirements.
• Prevent damaged, expired, or incorrect stock from being dispatched.

4. Minimize Customer Claims

• Reduce shortages, oversupplies, and incorrect deliveries.
• Investigate recurring checking and picking errors.
• Implement corrective actions to improve accuracy levels.

5. Compliance and Process Adherence

• Ensure compliance with company SOPs, GDP requirements, and quality standards.
• Maintain accurate picking, checking and audit records.
• Support internal and external audits.

6. Performance Monitoring

• Monitor order accuracy and checking productivity.
• Track and report dispatch discrepancies and customer complaints.
• Drive continuous improvement initiatives within the checking function.
• Manage cut off and or deadlines
• Monitor picking targets and service level agreements
• Monitor hourly and or daily picking performance
• Monitor FIFO/FEFO
• Ensure corrective action and or discipline of staff.

7. Coordination Across Departments

• Liaise with Inventory, Dispatch, Quality Assurance, and Customer Service teams.
• Ensure discrepancies are resolved before orders leave the warehouse.

8. Health and Safety

• Ensure staff comply with health and safety requirements.
• Promote good housekeeping standards within the checking area.
• Monitor safe handling of stock and equipment.

Job related knowledge and skills:

• Computer skills on MS Office (Word and Excel Level 3)
• Product knowledge
• Financial understanding - budget.
• Experience in Warehouse Management System (KNAPP and SAP Experience will be advantageous)
• Communicate effectively at all levels
• Strong planning and co-coordinating skills
• Ability to work in a team
• Ability to work under pressure / time deadlines
• Honesty and integrity
• Ability to work on excel reports and drive efficiencies

Experience and Education:

• Relevant Tertiary Qualifications (Advantageous)
• 3 - 5 years’ experience in a Pharmaceutical/ Distribution & Wholesale/ FMCG/ Supply Chain & Logistic environment (Essential)
• 2 Years’ experience in dealing with stock management or inventory related functions
• 1-2 years supervisory/people management experience (essential)