Waiter HOSEKI RESTAURANT

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 89,000 - 179,000; Full time

Job summary

Delaire Graff Estate in Stellenbosch invites applications for a waiter to deliver exceptional service and ensure guest satisfaction. You will greet guests at assigned tables, present menus and wine lists, and take accurate orders using the POS system.

Maintain thorough knowledge of all menu items, upsell desserts and coffee, and ensure tables are neatly set with linens, silverware, and glassware. This role requires Grade 12, basic math, and excellent interpersonal and communication skills, with

Qualifications

• Grade 12 or equivalent educational background.
• 3 years waiter/waitress experience preferred.
• Wine knowledge appreciated.
• Experience with POS and ordering system.

Responsibilities

• Greet guests at assigned tables and ensure each guest receives a menu and wine list.
• Maintain thorough knowledge of all menu items, including basic ingredients and preparation methods.
• Ensure tables are properly set with linens, silverware, and glassware.
• Take accurate food and beverage orders using the POS system.
• Communicate orders timeously to bar and kitchen staff.
• Deliver food and beverages within specified timeframes.
• Clear used cutlery and crockery.
• Upsell desserts and coffee while maintaining service standards.
• Bill guests accurately.
• Maintain a clean and hygienic restaurant environment, including fixtures and fittings.
• Ensure a clean and professional uniform is worn at all times.

Skills

Interpersonal skills

Communication skills

Active listening

Presentation

Customer service

Flexibility

Patience

Team orientation

Education

Grade 12

Tools

POS system

Cash register

Job description

Hoseki Restaurant is looking for a waiter to provide excellent service and to ensure great customer satisfaction.

Main responsibilities

• Greeting guests at their assigned tables and ensuring each guest receives a menu and wine list
• Maintaining thorough knowledge of all menu items, including basic ingredients and preparation methods
• Ensuring tables are properly set with linens, silverware, and glassware
• Taking accurate food and beverage orders using the POS system
• Communicating orders timeously to bar and kitchen staff
• Delivering food and beverages within specified timeframes
• Clearing used cutlery and crockery
• Offering desserts and coffee while upselling
• Billing guests accurately
• Maintaining a clean and hygienic restaurant environment, including fixtures and fittings
• Ensuring a clean and professional uniform is worn at all times

Main requirements

• Grade 12
• Preferably 3 years' previous waiter/waitress experience in a similar environment
• Basic knowledge of wine and surrounding wine regions
• Hands-on experience with a cash register and ordering information system
• Basic mathematical skills
• Excellent interpersonal and communication skills
• Strong customer service orientation, active listening skills, and a well-presented appearance
• Attentive and patient when dealing with customers
• Comfortable interacting with distinguished clientele
• Flexibility, accountability, and an enthusiastic personality

Delaire Graff Estate is an equal opportunity employer.