Waiter

Phoenix Recruitment; South Africa; On-site; ZAR 90,000 - 150,000; Full time

Job summary

Phoenix Recruitment is seeking a waiter for a renowned 5* game lodge near Clanwilliam, South Africa. You will provide exceptional service to distinguished guests in a fine-dining setting and ensure memorable dining experiences.

The role requires 2 years of waiter experience in a luxury environment, solid wine knowledge, and strong guest relations skills in a high-end context.

Qualifications

• Grade 12 and minimum 2 years fine-dining waiter experience.
• Basic knowledge of wine and proper service standards.
• Experience with POS systems and cash handling.
• Excellent interpersonal and communication skills.
• Strong customer-service orientation with attentive listening.
• Well-presented and flexible with workload.

Responsibilities

• Greet guests, present menus, and ensure menus are available.
• Know menu items and ingredients; maintain hygiene and setup.
• Take orders using the POS and deliver promptly.
• Coordinate with bar and kitchen to ensure timely service.
• Bill guests accurately and handle payments.
• Maintain a clean, hygienic dining area and handle guest complaints.

Skills

Customer service

Cash handling

Wine knowledge

Communication

Attention to detail

Presentation

Education

Grade 12

Tools

POS System

Cash Register

Job description

Well known luxury 5* Game Lodge close to Clanwilliam is looking for a Waiter to provide excellent service to ensure great customer satisfaction.

Duties

• Greet guests at assigned tables & ensure each guest has received menus
• Know all items on the menu & the basic ingredients and method of preparation of each.
• Ensure tables are set with linens, silverware & glasses
• Take accurate food & drinks order, using the POS system and deliver within the specified time limits
• Ensure that all orders are received timeously by bar & kitchen staff
• Bill the guest correctly
• Ensure restaurant area, fixtures & fittings are clean & hygienic.
• Dealing with guest complaints

Requirements

• Grade 12.
• Preferably 2 years of previous waiter / waitress experience in a similar 5* / fine-dining environment
• Basic knowledge of wine
• Hands-on experience with cash register and ordering information systems
• Excellent interpersonal- & communication skills.
• Strong customer service orientation and active listener.
• Attentive and patience for customers.
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented.
• Flexibility and Accountability.
• Enthusiastic personality.