Waiter

Red Ember Recruitment (PTY) Ltd; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Red Ember Recruitment on behalf of our client seeks a professional, energetic Waiter to join a luxury hospitality establishment in Franschhoek. You will greet guests warmly, provide courteous, professional service, and continually anticipate guest needs.

You will possess strong knowledge of the menu and wine list, upsell confidently, communicate special requests to the kitchen, handle complaints gracefully, and uphold immaculate table settings and hygiene during service.

Qualifications

• 2 years’ waitering experience in a fine dining environment (hotel restaurant experience advantageous).
• Sound knowledge of cocktails, wines, spirits, and beverages.
• Proficiency in POS systems (Easipos advantageous).
• Inherent Requirements: Matric Certificate (essential).
• Wine certificate course (beneficial).
• Strong ability to upsell and engage with guests confidently.
• Excellent time management and attention to detail.
• Problem-solving and customer service skills.
• Ability to work well under pressure.

Responsibilities

• Greet guests warmly and professionally.
• Provide friendly, courteous, and professional service at all times.
• Understand the sequence of service and anticipate guest needs.
• Be aware of table allocations, dietary requirements, allergies and special requests.
• Inform the kitchen of guest food requirements or allergies.
• Know the menu and wine list to assist guests confidently.
• Assist guests with non-menu requests and upsell menu items.
• Handle guest complaints and escalate to management when necessary.
• Familiarise yourself with day sheets and events for shifts.
• Ensure tables are cleared, cleaned, and reset to standards.
• Perform cleaning tasks including polishing cutlery, cleaning floors, fridges, windows & service areas.
• Assist with monthly stock take and restocking of fridges and bars (FIFO).
• Set up for picnics, braais, conferences and events.
• Enter all transactions into Easipos system.

Skills

Waiter experience

Upselling

Time management

Customer service

Cocktails & wine knowledge

POS systems

Attention to detail

Under pressure

Education

Matric Certificate

Wine certificate course

Tools

Easipos POS

Job description

Red Ember Recruitment, on behalf of our client, is seeking a professional, energetic, and service-driven Waiter to join a luxury hospitality establishment in Franschhoek.

Main Responsibilities

• Greet all guests warmly and professionally in accordance with establishment standards.
• Provide friendly, courteous, and professional service at all times.
• Understand the sequence of service and anticipate guest needs.
• Be fully aware of your table allocations, dietary requirements, allergies and special requests during service by ensuring that you pay careful attention to the day sheet provided, where all guest details will be noted.
• Inform the kitchen of any guest food requirements or allergies in accordance with standards.
• Have a complete knowledge of the menu and wine list to confidently assist guests.
• Assist guests with non-menu requests, responding positively and accommodating where possible.
• "Sell" rather than "order take" by recommending dishes, wines, and upselling menu items.
• Handle guest complaints and comments professionally, escalating them to the Restaurant Manager / MOD when necessary.
• Familiarise yourself on each shift with the day sheet and any events (function sheets) applicable to your shift to be well prepared and informed to deliver a high-quality service.
• Ensure all tables are cleared, cleaned, and reset in accordance with establishment standards.
• Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations.
• Assist with monthly stock take as and when requested by the Restaurant Manager.
• Assist with restocking of fridges and bar areas – always remember the FIFO rule (First In; First Out).
• Have a full understanding and be able to do set-up’s for picnics, braai’s, conferences in Indaba and any other special events.
• Accurately enter all transactions into the Easipos system

RequirementsMinimum

• 2 years’ waitering experience in a fine dining environment (hotel restaurant experience advantageous).
• Sound knowledge of cocktails, wines, spirits, and beverages.
• Proficiency in POS systems (Easipos advantageous).
• Inherent Requirements:
• Matric Certificate (essential).
• Wine certificate course (beneficial).
• Strong ability to upsell and engage with guests confidently.
• Excellent time management and attention to detail.
• Problem-solving and customer service skills.
• Ability to work well under pressure.