Voice Technician

BitCo Telecoms; Johannesburg; On-site; ZAR 201,000 - 312,000; Full time

Job summary

A leading telecommunications provider in Gauteng is seeking a skilled Voice Technician to join their Build Department in Midrand. The role includes handling voice installations and providing technical support. Candidates should possess a Grade 12 qualification and 2-5 years of networking experience. Strong understanding of IP/TCP protocols and VOIP systems is essential. Applications are open until 31 October 2025.

Qualifications

• 2-5 years of networking experience.
• Experience with VOIP systems.
• Strong understanding of IP/TCP protocols.
• Experience with VOIP systems.

Responsibilities

• Monitor and update mobile work apps.
• Perform on-site installations of routers and VOIP phones.
• Respond promptly to on-site call outs for installations.
• Maintain minimum stock levels and update inventory daily.
• Respond promptly to on-site call outs for installations and technical issues.
• Provide feedback to relevant departments regarding call outs.
• Complete in-office configurations of equipment as needed.
• Escalate any problems to relevant departments in a timely manner.
• Ensure quality assurance standards are met.
• Adhere to all health and safety regulations, policies, and procedures.
• Identify and manage potential risks.
• Maintain and care for company vehicles, equipment, and tools.
• Ensure all company vehicles, equipment, and tools are in good working condition; arrange for repairs or replacements as needed

Skills

Configuring Asterisk PBX server

Time management

Problem-solving

Communication with stakeholders

Detail-oriented

Organizational skills

Independent worker

Overtime willingness

Education

Grade 12/Matric or equivalent qualification

Valid driver’s licence

Tools

Mikrotik

Cisco

Ubiquiti equipment

Asterisk

Hosted PBX

Job description

Voice Technician - Midrand (VT/10/2025)

We are looking for a skilled Voice Technician to join our Build Department in the Gauteng Region, based in Midrand. The role involves completing voice installations, providing technical support for routers and phones, and training clients.

Qualifications

• Grade 12/Matric or equivalent qualification
• Valid driver’s licence

Experience

• 2‑5 years of networking experience
• Experience with VOIP systems

Knowledge

• Strong understanding of IP/TCP protocols
• Familiarity with hosted and onsite PBX systems
• Knowledge of Mikrotik, Cisco, and Ubiquiti equipment
• Experience with VOIP phones

Skills

• Proficient in configuring Asterisk PBX server and hosted PBX systems
• Excellent time‑management skills
• Strong problem‑solving abilities
• Flexible and adaptable
• Detail‑oriented and efficient
• Assertive and able to communicate effectively with various stakeholders
• Ability to work independently with minimal supervision
• Willingness to work overtime and on weekends as needed
• Organisational and planning skills

Responsibilities

• Monitor and update mobile work apps
• Manage schedules and plan workday effectively
• Perform on‑site installations of routers, VOIP phones, and related equipment
• Maintain minimum stock levels and update inventory daily
• Respond promptly to on‑site call outs for installations and technical issues
• Provide feedback to relevant departments regarding call outs
• Complete in‑office configurations of equipment as needed
• Escalate any problems to relevant departments in a timely manner
• Ensure quality assurance standards are met
• Adhere to all health and safety regulations, policies, and procedures
• Identify and manage potential risks
• Maintain and care for company vehicles, equipment, and tools
• Ensure all company vehicles, equipment, and tools are in good working condition; arrange for repairs or replacements as needed

Applications must be submitted by 31 October 2025. Email your CV to [e-mail] with “Voice Technician – VT/08/2025” in the subject line. Only shortlisted candidates will be contacted.