AV Field Service Technician (Technical)

AtripleA recruitment & temps; Johannesburg; On-site; ZAR 133,920 - 200,880; Full time

Benefits offered by this job

3G and cellphone allowance

Travel reimbursements

Excellent benefits

Job summary

A leading recruitment agency is seeking an AV Field Service Technician in Johannesburg. The technician will provide remote support and attend site visits to resolve client issues. Responsibilities include troubleshooting, maintenance scheduling, and client service in line with agreements. The ideal candidate must have strong technical skills and the ability to travel as required. A competitive salary and allowances are offered, ensuring excellent benefits for the right candidate.

Qualifications

• Must have excellent troubleshooting skills.
• Ability to provide quality customer service.
• Experience in field service or technical support.

Responsibilities

• Respond to calls from clients.
• Provide remote and telephonic support.
• Schedule and complete preventative maintenance.
• Conduct installations when needed.
• Complete maintenance reports after work.

Skills

Advanced fault-finding

Comprehensive knowledge of wiring and cable termination

Video Conferencing and Audio Visual Equipment Configuration

Excellent communication skills

Job description

AV Field Service Technician

Location: Johannesburg

Salary: R12 000 - R18 000

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

Our client is looking for an AV Field Service Technician who will be responsible for attending to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.

Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client