Virtual Administrative Assistant (E-commerce) - EST Hours (Remote)

ISTA Solutions; South Africa; Remote; ZAR 120,000 - 180,000; Full time

Job summary

A dynamic BPO company is seeking a proactive Administrative Assistant to provide operational support. The role involves managing billing, vendor communication, and customer inquiries. Candidates should have strong written communication skills and experience with tools like Canva and Adobe Illustrator. A fully remote position within South Africa requires adherence to EST working hours. Previous administrative experience and familiarity with Shopify are essential.

Qualifications

• Previous experience in an Administrative Assistant or Executive Assistant role.
• Strong written communication and clear verbal communication skills.
• Exposure to e-commerce environments is advantageous.

Responsibilities

• Download, enter, and save invoices and bills accurately.
• Communicate with vendors regarding billing queries.
• Respond to customer inquiries via email and live chat.
• Create and update graphics using Canva and Adobe Illustrator.
• Support online store and customer workflows on Shopify.

Skills

Strong written communication skills

Hands-on experience with Canva

Basic computer navigation

Experience with Shopify

Tools

Adobe Illustrator

MS Office

Job description

ISTA Personnel Solutions South Africa is a dynamic and fast‑growing BPO company, specializing in providing top‑tier operational support to U.S.-based companies. We are not a recruitment agency – we are a dedicated extension of our clients' teams, delivering high‑quality service with precision, efficiency, and a personal touch.

We are currently seeking a proactive Administrative Assistant with strong written communication skills and experience supporting admin and e‑commerce functions. You will work closely with the client to ensure smooth operational support across billing, vendor communication, and customer engagement.

Working Details

• Working Hours: This role requires you to work EST hours Mon - Fri from 9 am to 6 pm EST (16h00 to 01h00 South African time – subject to change in accordance with daylight savings in the United States).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

Key Responsibilities

• Downloading, entering, and saving invoices and bills accurately
• Communicating with vendors regarding billing queries and discrepancies
• Responding to customer inquiries via website email and live chat
• Creating and updating basic graphics using Canva and Adobe Illustrator
• Supporting the online store and customer workflows on Shopify
• Assisting with additional administrative tasks as required

Requirements

• Previous experience in an Administrative Assistant or Executive Assistant role
• Hands‑on experience with Canva and Adobe Illustrator
• Strong written communication skills and clear verbal communication
• Comfortable with basic computer navigation, MS Office, and Outlook
• Experience working with Shopify or similar platforms
• Exposure to e‑commerce environments (advantageous)

If you are not contacted within 14 working days, please consider your application unsuccessful.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Administrative

Industries: IT Services and IT Consulting