Virtual Receptionist & Customer Support - EST Hrs (Remote)

ISTA Solutions; South Africa; Remote; ZAR 167,400 - 223,200; Full time

Job summary

A dynamic BPO company is seeking a Virtual Receptionist & Customer Support professional for remote work. You will handle inbound calls, schedule appointments, and manage data while ensuring smooth client interactions. The ideal candidate should have strong English communication skills, be detail-oriented, and organized. Some experience in customer service is preferred but not mandatory. This role is fully remote and requires a reliable internet connection and power backup to manage outages.

Qualifications

• Strong verbal and written English communication skills are essential.
• Detail-oriented, organized, and proactive work habits are necessary.
• Previous customer service or administrative experience is preferred.

Responsibilities

• Answer incoming calls with professionalism and courtesy.
• Schedule appointments using cloud-based systems.
• Perform accurate data entry and maintain client records.
• Prepare basic reports using Excel.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Strong verbal and written English communication

Detail-oriented

Organized

Proactive

Tools

Microsoft Outlook

MS Office Suite

Excel

Job description

Virtual Receptionist & Customer Support - EST Hours (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high‑quality service with precision, efficiency, and a personal touch.

We are seeking a professional Virtual Receptionist & Customer Support to join our remote team. In this role you will handle inbound calls, schedule appointments, manage data using cloud‑based systems, and ensure smooth client interactions with accurate record‑keeping.

PLEASE NOTE:

• Working Hours:
  • Monday – Thursday: 9:00 AM – 6:00 PM EST (4:00 PM – 1:00 AM SAST)
  • Friday: 9:00 AM – 1:00 PM EST (4:00 PM – 8:00 PM SAST)
  • Sunday: 9:00 AM – 1:00 PM EST (4:00 PM – 8:00 PM SAST) (Hours subject to change depending on daylight savings.)
• Public Holidays: Works both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line will not be considered.
• Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup will not be considered.
• Work Environment: Fully remote

Key Responsibilities:

• Answer incoming calls with professionalism and courtesy.
• Schedule appointments using cloud‑based systems.
• Perform accurate data entry and maintain client records.
• Prepare basic reports using Excel.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Soft Skills:
  • Strong verbal and written English communication.
  • Detail‑oriented, organized, and proactive.
• Technical Skills:
  • Proficient in Microsoft Outlook and MS Office Suite.
  • Basic Excel skills for reporting purposes.
• Experience:
  • Previous customer service or administrative experience is preferred but not mandatory.
  • Industry experience is not required.

If you are not contacted within 14 working days, please consider your application unsuccessful.