VIP Program Lead, iGaming — Growth & Data Strategy

TrudyQ Consulting; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

TrudyQ Consulting seeks a VIP Manager to lead the VIP programme and Account Management team in Cape Town, driving personalised, commercially focused experiences that enhance acquisition, retention, reactivation and player lifetime value. The role owns strategy, processes, campaigns and the commercial approach.

Based in Century City, Cape Town (onsite), you will shape the VIP programme’s structure and culture, lead by example, develop people, interpret data and translate insights into winning

Qualifications

• Experience in VIP management and customer relationship management.
• Previous team leadership or management experience is essential.
• Experience with CRM platforms and data interpretation to drive campaigns and revenue.

Responsibilities

• VIP Strategy & Programme Development
• Team Leadership & Performance Management
• VIP Relationship Management | Retention, Reactivation & Revenue Growth
• VIP Promotions & Bonus Strategy
• Data, Reporting & Commercial Analysis
• Responsible Gambling & Compliance
• Cross-Departmental Collaboration
• Operational Excellence

Skills

VIP management

Customer relationship management

Team leadership

Data interpretation

Commercial KPI management

Education

Business Management / Marketing / Sales / CRM or related field

Tools

CRM platforms

Excel / reporting / dashboards

Job description

TrudyQ Consulting seeks a VIP Manager to lead the VIP programme and Account Management team in Cape Town, driving personalised, commercially focused experiences that enhance acquisition, retention, reactivation and player lifetime value. The role owns strategy, processes, campaigns and the commercial approach.

Based in Century City, Cape Town (onsite), you will shape the VIP programme’s structure and culture, lead by example, develop people, interpret data and translate insights into winning