VIP Manager (iGaming)

TrudyQ Consulting; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

TrudyQ Consulting seeks a VIP Manager to lead the VIP programme and Account Management team in Cape Town, driving personalised, commercially focused experiences that enhance acquisition, retention, reactivation and player lifetime value. The role owns strategy, processes, campaigns and the commercial approach.

Based in Century City, Cape Town (onsite), you will shape the VIP programme’s structure and culture, lead by example, develop people, interpret data and translate insights into winning

Qualifications

• Experience in VIP management and customer relationship management.
• Previous team leadership or management experience is essential.
• Experience with CRM platforms and data interpretation to drive campaigns and revenue.

Responsibilities

• VIP Strategy & Programme Development
• Team Leadership & Performance Management
• VIP Relationship Management | Retention, Reactivation & Revenue Growth
• VIP Promotions & Bonus Strategy
• Data, Reporting & Commercial Analysis
• Responsible Gambling & Compliance
• Cross-Departmental Collaboration
• Operational Excellence

Skills

VIP management

Customer relationship management

Team leadership

Data interpretation

Commercial KPI management

Education

Business Management / Marketing / Sales / CRM or related field

Tools

CRM platforms

Excel / reporting / dashboards

Job description

VIP Manager (iGaming) job vacancy in Cape Town.

The VIP Manager will lead the VIP programme and Account Management team, delivering personalised, commercially effective experiences that drive acquisition, retention, reactivation, and player lifetime value. The role owns the strategy, processes, campaigns, and commercial approach.

Beyond supervision, the role will shape the VIP programme’s structure, strategy, and culture as the Company grows.

The ideal candidate is commercially minded, proactive, data-driven, and committed to customer protection and compliance in a regulated betting environment. You will lead by example, develop people, identify opportunities, solve problems, and turn VIP data into action.

Location: Century City, Cape Town (onsite/in-office)

Working Hours: Monday to Friday (08h00 – 17h00).

Minimum Requirements:

• Relevant qualification in Business Management, Marketing, Sales, Customer Relationship Management or a related field would be advantageous
• Experience in VIP management & customer relationship management
• Previous team leadership or management experience is essential
• Proven experience managing commercial KPIs and performance targets
• Strong understanding of Sports Betting and Online Casino products
• Strong commercial understanding of VIP player management
• Strong analytical and data interpretation skills
• Advantageous:
  • Experience building or scaling a VIP programme, segmentation and player value modelling
  • CRM platform experience | Experience developing VIP campaigns and bonus strategies
  • Strong Excel / reporting / dashboard experience
  • Understanding of Responsible Gambling principles, AML, KYC & Fraud Risks
  • Experience working with CRM, Marketing, Payments, Fraud and Compliance teams
  • Experience within a regulated South African gaming environment

Key Responsibilities:

• VIP Strategy & Programme Development
• Team Leadership & Performance Management
• VIP Relationship Management | Retention, Reactivation & Revenue Growth
• VIP Promotions & Bonus Strategy
• Data, Reporting & Commercial Analysis
• Responsible Gambling & Compliance
• Cross-Departmental Collaboration
• Operational Excellence