Venue Operations Supervisor

Placements24; Centurion; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career growth opportunities

Team-oriented environment

Job summary

Placements24 is seeking a Venue Operations Supervisor for a premier sports and entertainment complex in Centurion, Gauteng. The role leads a team of operational staff, manages resources, and ensures facilities, services, and events run to the highest standards with safety and guest satisfaction at the forefront.

You will oversee daily event setups, coordinate with security and concessions, train staff, handle emergencies, and maintain venue readiness.

Qualifications

• Proven experience in venue operations or event management, with supervisory experience.
• Strong leadership, team management, and problem-solving abilities.
• Excellent organizational and time-management skills.
• Knowledge of health, safety, and security protocols in venues.
• Ability to work under pressure in a fast-paced environment.
• Good communication and interpersonal skills.
• Familiarity with event scheduling software is a plus.
• Willingness to work irregular hours including evenings and weekends.

Responsibilities

• Supervise daily operations of staff (ushers, custodians, setup crews).
• Oversee readiness and maintenance of venue areas for safety and cleanliness.
• Manage event setups, breakdowns and transitions efficiently.
• Ensure adherence to venue policies, procedures and safety rules.
• Respond to operational issues and emergencies promptly.
• Assist in inventory management of supplies and equipment.
• Coordinate with security and concessions for seamless events.
• Conduct regular venue inspections and rectify hazards.
• Train and mentor new operational staff.
• Provide excellent customer service to patrons.

Skills

Leadership

Venue operations

Event management

Staff supervision

Communication

Problem solving

Time management

Customer service

Tools

Event scheduling software

Job description

About the Role

Our client, a premier sports and entertainment complex located in Centurion, Gauteng, is seeking a highly organized and motivated Venue Operations Supervisor. This crucial role ensures the smooth and efficient running of the venue on a day-to-day basis, overseeing a variety of operational aspects to provide an exceptional experience for patrons and participants. You will be responsible for supervising a team of operational staff, managing resources, and ensuring that all facilities, services, and events are executed to the highest standards. The ideal candidate will have a strong understanding of venue management, excellent leadership qualities, and a proactive approach to problem-solving. This position is integral to the success of our client's operations, requiring a hands-on approach and the ability to adapt to the dynamic nature of a busy sports and entertainment environment. We are looking for an individual who can maintain operational excellence, ensure patron safety, and contribute positively to the team's performance and the venue's reputation in Centurion. This role demands dedication and a commitment to delivering outstanding service.

Key Responsibilities

• Supervise and coordinate the daily activities of operational staff, including ushers, custodians, and event setup crews.
• Oversee the readiness and maintenance of all venue areas, ensuring they meet safety and cleanliness standards.
• Manage event setups, breakdowns, and transitions efficiently and effectively.
• Ensure adherence to all venue policies, procedures, and safety regulations.
• Respond to and resolve operational issues and emergencies promptly and professionally.
• Assist in the management of inventory for operational supplies and equipment.
• Coordinate with other departments, such as security and concessions, to ensure seamless event execution.
• Conduct regular inspections of the venue to identify and rectify any potential hazards or maintenance needs.
• Train and mentor new operational staff members.
• Provide excellent customer service to all patrons, addressing inquiries and resolving complaints.

Requirements

• Proven experience in venue operations, event management, or a related field, preferably in a supervisory capacity.
• Strong leadership and team management skills.
• Excellent organizational and time-management abilities.
• Knowledge of health, safety, and security protocols within a public venue.
• Ability to work effectively under pressure and in a fast-paced environment.
• Good communication and interpersonal skills.
• Familiarity with event scheduling and operational planning software is a plus.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, based on event schedules.
• A strong work ethic and a commitment to delivering high-quality service.
• Residency within or close proximity to Centurion, Gauteng, as this is a non-remote position.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and exciting sports and entertainment environment.
• Be part of a reputable venue known for hosting major events.
• On-the-job training and potential for career growth.
• Exposure to various aspects of venue management.
• Team-oriented work environment.