Venda-Speaking Inbound Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 90,000 - 122,000; Full time

Job summary

Surgo (Pty) Ltd in Century City, Cape Town, is seeking a Venda-speaking Customer Service Advisor on a fixed-term contract. You will handle inbound calls, provide product/service information, and resolve issues while maintaining high quality and adherence to SLA.

Requirements include Grade 12, fluent Venda and English, MS Office proficiency, and immediate availability. Office in Century City; driver’s license advantageous.

Qualifications

• Minimum of 6 months unbroken inbound call centre experience.
• Customer service experience.
• Administration experience.
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Responsibilities

• Answer call and respond to customer requests.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using the in-house operating system.
• Complete call logs and reports.
• Assist irate members and escalate when required to senior agents/team leader.
• Maintain productivity and meet quality standards.

Skills

Inbound call centre experience

Customer service

Administration

Industry knowledge (advantageous)

Education

Passed Grade 12

Tools

MS Office Suite

Job description

Surgo (Pty) Ltd in Century City, Cape Town, is seeking a Venda-speaking Customer Service Advisor on a fixed-term contract. You will handle inbound calls, provide product/service information, and resolve issues while maintaining high quality and adherence to SLA.

Requirements include Grade 12, fluent Venda and English, MS Office proficiency, and immediate availability. Office in Century City; driver’s license advantageous.