Afrikaans-Speaking Inbound Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 90,000 - 122,000; Full time

Job summary

Surgo (Pty) Ltd in Century City, Cape Town, seeks an Afrikaans Speaking Customer Service Advisor on a fixed-term contract starting 1 October 2026. You will handle inbound customer interactions, provide product and service information, and resolve issues while ensuring quality and adherence to SLAs.

The role requires Afrikaans and English fluency, Grade 12, MS Office proficiency, and a clear criminal record.

Qualifications

• Minimum 6 months unbroken inbound call centre experience.
• Fluent in Afrikaans (read, write, speak).
• Fluent in English (read, write, speak).
• Clear criminal record and immediate availability.

Responsibilities

• Answer calls and respond to customer requests.
• Provide product and service information to customers.
• Identify, research and resolve customer issues using the in-house system.
• Complete call logs and reports.
• Maintain productivity and quality standards.
• Adhere to company policies and procedures and SLAs.

Skills

Excellent communicator

Problem solving

Self-starter

Team player

Organisational skills

Education

Grade 12

Tools

MS Office

Job description

Surgo (Pty) Ltd in Century City, Cape Town, seeks an Afrikaans Speaking Customer Service Advisor on a fixed-term contract starting 1 October 2026. You will handle inbound customer interactions, provide product and service information, and resolve issues while ensuring quality and adherence to SLAs.

The role requires Afrikaans and English fluency, Grade 12, MS Office proficiency, and a clear criminal record.