Afrikaans-Speaking Inbound Customer Service Advisor

Surgo PTY Ltd; Cape Town; Sur place; ZAR 90 000 - 122 000; Plein temps

Résumé du poste

Surgo (Pty) Ltd in Century City, Cape Town, seeks an Afrikaans Speaking Customer Service Advisor on a fixed-term contract starting 1 October 2026. You will handle inbound customer interactions, provide product and service information, and resolve issues while ensuring quality and adherence to SLAs.

The role requires Afrikaans and English fluency, Grade 12, MS Office proficiency, and a clear criminal record.

Qualifications

• Minimum 6 months unbroken inbound call centre experience.
• Fluent in Afrikaans (read, write, speak).
• Fluent in English (read, write, speak).
• Clear criminal record and immediate availability.

Responsabilités

• Answer calls and respond to customer requests.
• Provide product and service information to customers.
• Identify, research and resolve customer issues using the in-house system.
• Complete call logs and reports.
• Maintain productivity and quality standards.
• Adhere to company policies and procedures and SLAs.

Connaissances

Excellent communicator

Problem solving

Self-starter

Team player

Organisational skills

Formation

Grade 12

Outils

MS Office

Description du poste

Surgo (Pty) Ltd in Century City, Cape Town, seeks an Afrikaans Speaking Customer Service Advisor on a fixed-term contract starting 1 October 2026. You will handle inbound customer interactions, provide product and service information, and resolve issues while ensuring quality and adherence to SLAs.

The role requires Afrikaans and English fluency, Grade 12, MS Office proficiency, and a clear criminal record.