Tsonga Speaking CS Advisor - 2026

Surgo PTY Ltd; Cape Town; On-site; ZAR 106,000 - 123,000; Full time

Job summary

Surgo (Pty) Ltd in Century City, Cape Town, seeks a Tsonga-speaking Customer Service Advisor on a fixed-term contract starting 1 October 2026. The role focuses on identifying customer needs and delivering first-class service via inbound calls, while ensuring accurate documentation and adherence to SLAs.

The successful candidate will have at least 6 months of inbound call center experience, fluency in Tsonga and English, and strong MS Office skills.

Qualifications

• Grade 12 passed.
• Fluent in Tsonga (Read, Write, Speak).
• Fluent in English (Read, Write, Speak).
• Proficient in MS Office Suite applications.
• Clear Criminal Record.
• Available immediately.
• Own transport (Advantageous).

Responsibilities

• Answer call and respond to customer requests.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using the in-house operating system.
• Complete call logs and reports.
• Assist irate members and escalate when required to senior agents/team leader.
• Ensure productivity and quality standards are met.
• Perform daily administrative tasks and accurately capture data in CRM systems.
• Adhere to company policies and processes and to SLA targets.

Skills

Tsonga language

English language

Customer service

Administration

Education

Grade 12

Tools

MS Office

Job description

Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor.

• Fixed Term Contract 1 October 2026, renewable based on performance

• Office Location: Century City, Cape Town - must reside in CPT already

The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.

Experience:

• Minimum of 6 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements:

• Passed Grade 12
• Fluent in Tsonga (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Own transport (Advantageous)

Key responsibilities may include, but are not limited to:

• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and elevate when required to senior agents'/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring workflow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes

Critical Skills/ Competencies:

• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and workload accordingly (good organisational skills)

Salary and working hours:

• The salary, R9500
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00

Office Location:

• Century City

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply.