US Campaign Retention Pro — Sales & Solutions

Concentrix; Cape Town; On-site; ZAR 86,322 - 103,397; Full time

Benefits offered by this job

Medical aid for employee and dependents

Pension Fund

Subsidized transport

Group life cover

Employee Assistance Programme

Team building and training opportunities

Job summary

Concentrix is hiring a USA Retention Advisor in Cape Town. This role offers a monthly salary of R8500, plus a guaranteed campaign allowance of R1000. You'll work in an engaging environment focused on customer retention.

The ideal candidate should have at least 6 months of sales experience and be able to work shifts aligned with U.S. business hours. Benefits include medical aid, a pension fund, subsidized transport, and more.

Qualifications

• Must have 6 months sales experience.
• Passed Grade 12.
• Ability to work shifts aligned to United States business hours.
• Proficient in English verbal and written communication.
• Self-motivated and highly responsible.

Responsibilities

• Taking ownership of high-profile, escalated cases from beginning to resolution.
• Consistently applying agreed behavioral and compliance standards.
• Sharing knowledge and skills with other members of the team.
• Communicating new information relevant to the campaign.
• Developing and maintaining current knowledge of the campaign.
• Providing excellent customer experiences at all times.

Skills

Sales experience

English communication

Self-motivated

Education

Passed Grade 12

Job description

Concentrix is hiring a USA Retention Advisor in Cape Town. This role offers a monthly salary of R8500, plus a guaranteed campaign allowance of R1000. You'll work in an engaging environment focused on customer retention.

The ideal candidate should have at least 6 months of sales experience and be able to work shifts aligned with U.S. business hours. Benefits include medical aid, a pension fund, subsidized transport, and more.