USA Collections Advisor - Durban

CXP are now part of the Huntswood Group; KwaZulu-Natal; A distancia; ZAR 628.000 - 793.000; Jornada completa

Descripción de la vacante

Huntswood Group is seeking an Inbound Collections Clerk to manage calls about past-due balances for a U.S.-based client. The role requires strong FDCPA knowledge, clear communication, and a customer-first approach.

You will handle inquiries, explain terms, and ensure compliant collections activities, while meeting performance metrics and maintaining precise account records. Training and compliance certifications are part of the role.

Formación

• Grade 12 or equivalent qualification.
• 1+ years in a U.S. collections environment is preferred.
• Must work USA hours on a rational basis.
• Familiarity with FDCPA compliance and U.S. regulatory bodies.
• Strong customer service orientation with a focus on fair outcomes.

Responsabilidades

• Handle inbound calls regarding overdue accounts with professionalism and empathy.
• Educate customers on contract terms and ownership details.
• Ensure all collection activities comply with FDCPA and internal policies.
• Meet performance targets including call volume, contact rates, and resolution metrics.
• Maintain accurate documentation of all account interactions.
• Initiate skip tracing when necessary.
• Support the broader collections team with daily tasks and goals.
• Complete all required training and compliance certifications.
• Perform additional duties as assigned by management.

Conocimientos

Communication skills

FDCPA knowledge

Empathetic service

Team player

MS Word

Excel

Educación

Grade 12 or equivalent

Herramientas

MS Word

Excel

Descripción del empleo

Job Overview

Are you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past-due balances for our U.S.-based client. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset.

If you thrive in a fast-paced, high-impact environment and are ready to make a difference, this is your chance to shine.

Key Responsibilities

• Handle inbound calls regarding overdue accounts with professionalism and empathy
• Educate customers on contract terms and ownership details
• Ensure all collection activities comply with FDCPA and internal policies
• Meet performance targets including call volume, contact rates, and resolution metrics
• Maintain accurate documentation of all account interactions
• Initiate skip tracing when necessary
• Support the broader collections team with daily tasks and goals
• Complete all required training and compliance certifications
• Perform additional duties as assigned by management

Minimum Requirements

• Education:Grade 12 or equivalent qualification
• Experience:1+ years in a U.S. collections environment
• Work USA hours on rational basis
• Strong customer service orientation with a commitment to fair outcomes
• Empathetic and confident in handling difficult conversations
• Team player with a proactive and goal-driven mindset
• Proficient in MS Word and Excel
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies and FDCPA compliance

Required Skills

• Effective communication and listening skills
• Ability to remain calm under pressure
• Strong problem-solving and decision-making abilities
• Excellent knowledge retention and recall
• Collaborative and supportive team spirit

CoreBehaviour

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:

• Bring Your \"A\" Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

\"It's not just about what we do, but the way we do it. And it's our values that make us special.\"

NB: All appointments are subject to the positive outcome of pre-employment verification checks.