Upscale Service Lead & Floor Supervisor

Helderberg Personnel; Somerset West; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Helderberg Personnel is seeking a Head Waiter / Floor Supervisor to oversee day-to-day restaurant floor operations, ensure seamless service, and maintain high guest satisfaction. You will lead a diverse service team, coordinate with FOH and kitchen, train staff, monitor service flow, and uphold standards of presentation, hygiene and professionalism.

The ideal candidate has 2–3 years supervisory experience in upscale dining, strong communication and leadership skills, and a hands-on approach to

Qualifications

• Minimum 2–3 years' experience in restaurant service, preferably in a supervisory role.
• Strong knowledge of upscale restaurant service standards.
• Excellent communication, leadership and organisational skills.
• Ability to manage and motivate a diverse service team.
• Strong guest relations and problem-solving abilities.

Responsibilities

• Supervise daily restaurant floor operations and coordinate service during all shifts.
• Allocate tables, sections and responsibilities to waiters and runners.
• Conduct pre-service briefings and ensure the team is prepared for service.
• Monitor service flow, table turnover and timing between courses.
• Ensure tables, dining areas and service stations are correctly set up and maintained.
• Coordinate communication between the floor, kitchen and bar.
• Manage guest requests, complaints and service recovery professionally.

Skills

Floor supervision

Staff leadership

Guest relations

Communication

Organization

Upselling

Food & wine knowledge

Job description

Helderberg Personnel is seeking a Head Waiter / Floor Supervisor to oversee day-to-day restaurant floor operations, ensure seamless service, and maintain high guest satisfaction. You will lead a diverse service team, coordinate with FOH and kitchen, train staff, monitor service flow, and uphold standards of presentation, hygiene and professionalism.

The ideal candidate has 2–3 years supervisory experience in upscale dining, strong communication and leadership skills, and a hands-on approach to