Upgrades consultants

CallForce; Sandton; On-site; ZAR 167,400 - 279,000; Full time

Job summary

CallForce in Sandton is seeking an Upgrades Consultant to enhance customer loyalty and drive sales through upgrade opportunities. The role requires strong communication and persuasion skills, ensuring clients receive only the best service.

The ideal candidate will have at least 1 year of telco upgrades experience and a knack for understanding customer needs, making suitable upgrade recommendations, and facilitating smooth transitions.

Qualifications

• 1+ year experience in call center telco upgrades.
• Ability to understand and retain detailed product information.
• Strong problem-solving and organizational skills.

Responsibilities

• Drive sales and customer loyalty by offering upgrade opportunities.
• Understand customer needs and ensure a seamless transition.

Skills

Sales skills

Customer service

Problem-solving

Organizational skills

Job description

Overview

Callforce Johannesburg is currently recruiting for Upgrades consultants.

The Upgrades Sales consultant will play a crucial role in driving sales and customer loyalty by offering upgrade opportunities to existing clients. This role involves understanding customer needs, recommending suitable upgrades, and ensuring a seamless transition for the customer. As part of our growth strategy, our ideal candidate should be results driven, have excellent communication skills, a persuasive sales approach, and a passion for delivering outstanding customer service.

Responsibilities

• Drive sales and customer loyalty by offering upgrade opportunities to existing clients.
• Understand customer needs, recommend suitable upgrades, and ensure a seamless transition for the customer.

Qualifications

• Call centre telco upgrades experience of 1+ year.
• Ability to quickly learn and retain detailed information about a wide range of products and services.
• Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
• Organization: Excellent organizational skills and attention to detail.