Upgrade Sales & Customer Loyalty Specialist

CallForce; Sandton; On-site; ZAR 167,400 - 279,000; Full time

Job summary

CallForce in Sandton is seeking an Upgrades Consultant to enhance customer loyalty and drive sales through upgrade opportunities. The role requires strong communication and persuasion skills, ensuring clients receive only the best service.

The ideal candidate will have at least 1 year of telco upgrades experience and a knack for understanding customer needs, making suitable upgrade recommendations, and facilitating smooth transitions.

Qualifications

• 1+ year experience in call center telco upgrades.
• Ability to understand and retain detailed product information.
• Strong problem-solving and organizational skills.

Responsibilities

• Drive sales and customer loyalty by offering upgrade opportunities.
• Understand customer needs and ensure a seamless transition.

Skills

Sales skills

Customer service

Problem-solving

Organizational skills

Job description

CallForce in Sandton is seeking an Upgrades Consultant to enhance customer loyalty and drive sales through upgrade opportunities. The role requires strong communication and persuasion skills, ensuring clients receive only the best service.

The ideal candidate will have at least 1 year of telco upgrades experience and a knack for understanding customer needs, making suitable upgrade recommendations, and facilitating smooth transitions.