Universal Advisor: Banking Solutions & Service Leader

Fnbnamibia; Komani; On-site; ZAR 507,000 - 686,000; Full time

Job summary

FNB Queenstown seeks a Universal Advisor to deliver compliant sales and service in a high-volume branch, guiding customers to digital channels and self-service options. You will act with integrity, advocate responsible banking, and support an inclusive, customer-centric experience.

As part of the POP team, you will manage customer interactions, process transactions, and build relationships while staying updated on products, policies, and regulatory requirements.

Responsibilities

• Engage customers in a positive and professional manner by being helpful and living up to the brand promise of “How can we help you?”
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms and migrate them to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance

Job description

FNB Queenstown seeks a Universal Advisor to deliver compliant sales and service in a high-volume branch, guiding customers to digital channels and self-service options. You will act with integrity, advocate responsible banking, and support an inclusive, customer-centric experience.

As part of the POP team, you will manage customer interactions, process transactions, and build relationships while staying updated on products, policies, and regulatory requirements.