UK Residential Property Manager

Abantu Staffing Solutions; East London; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Twelfth Capital in East London, SA, seeks an organised Property Manager to oversee a portfolio of residential properties in London. You will coordinate with UK contractors, manage landlord/tenant enquiries, and ensure compliance while aligning working hours with UK business time zones.

The role requires strong English communication, CRM proficiency, and the ability to manage multiple tasks across South Africa and London teams. A proactive, detail-focused professional will thrive in this position.

Qualifications

• Must be able to manage landlord and tenant enquiries via telephone and email.
• Coordinate maintenance with UK contractors and track from report to completion.
• Review contractor quotations and approvals with clients.
• Maintain accurate records in property management systems.

Responsibilities

• Managing landlord and tenant enquiries by telephone and email.
• Coordinating maintenance and repairs with UK contractors.
• Following maintenance issues from initial report through to completion.
• Obtaining and reviewing contractor quotations.
• Managing landlord approvals and keeping clients informed.
• Monitoring gas safety, electrical, EPC and other property compliance requirements.
• Arranging access for contractors, inspections and compliance visits.
• Managing tenancy-related administration.
• Assisting with deposit, check-in and check-out processes.
• Reviewing property inspection reports and identifying required action.
• Managing end-of-tenancy maintenance and works.
• Liaising closely with our London offices.
• Maintaining accurate records on our property management systems.
• Identifying problems before they become complaints.
• Providing landlords and tenants with a high standard of service.

Skills

Organisation & workload management

Professional communication

Maintenance prioritisation

Contractor cost review

Written and spoken English

CRM & cloud software

Education

Grade 12 / Matric

Property/Law/Administration studies

Job description

Position

UK Residential Property Manager

Client

Twelfth Capital

Location

East London

Salary range

Market related

Overview

Our client in the property sector is looking to employ an organised, confident and highly capableProperty Manager to manage a portfolio of residential properties inLondon, UK. The position is based in East London,South Africa, but you will work as part of a team managing residential property in London. Working hours will therefore need to align closely withUK business hours. You will work directly with colleagues in both South Africa and London and will have genuine responsibility for the performance and service standards of your portfolio.

Minimum Requirements

• Grade 12 / Matric
• Additional studies in line with Property/Law/Administration -- advantageous
• Previousproperty management, estate agency, facilities management or UK property experience- highly advantageous
• Knowledge of UK residential lettings legislation and compliance -- advantageous

Responsibilities

• Managing landlord and tenant enquiries by telephone and email
• Coordinating maintenance and repairs with UK contractors
• Following maintenance issues from initial report through to completion
• Obtaining and reviewing contractor quotations
• Managing landlord approvals and keeping clients informed
• Monitoring gas safety, electrical, EPC and other property compliance requirements
• Arranging access for contractors, inspections and compliance visits
• Managing tenancy-related administration
• Assisting with deposit, check-in and check-out processes
• Reviewing property inspection reports and identifying required action
• Managing end-of-tenancy maintenance and works
• Liaising closely with our London offices
• Maintaining accurate records on our property management systems
• Identifying problems before they become complaints
• Providing landlords and tenants with a high standard of service

Competencies

• Exceptionally organised and able to manage a busy workload

(Knowledge, skills and attributes)

• Confident communicating professionally with UK clients
• Comfortable dealing with difficult conversations and resolving complaints
• Able to prioritise urgent maintenance and property issues
• Commercially minded when reviewing quotations and contractor costs
• Excellent at written and spoken English

Continues...

Competencies

• Strong on administration and attention to detail
• Comfortable working with CRM and cloud-based software
• Able to work independently and take ownership of their portfolio
• Calm and practical when solving problems