UC Programmer

AtripleA recruitment & temps; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A recruitment agency is seeking an experienced Audio-Visual Technician in Gauteng, South Africa. The role involves responding to client requests, providing support, and performing installations. Candidates should have a minimum of 2-4 years of audio-visual experience along with proficiency in Crestron and Extron programming. Strong time management and communication skills are essential for success in this position. A valid driver’s license and own vehicle are also required.

Qualifications

• Minimum of 2-4 years audio visual experience.
• Basic Room control experience required.
• Must have valid Driver's license & own vehicle.
• Crestron and Extron programming non-negotiable.
• Basic room control experience.
• Audio experience including basic DSP programming.
• Video routing and switching experience.
• Video Conferencing endpoint experience - Polycom, Avaya.
• Proof of technical skills.
• Must have valid Driver's license & own vehicle.

Responsibilities

• Respond to calls logged by clients.
• Provide remote/telephonic support.
• Schedule and complete preventive maintenance.
• Resolving issues within a client's SLA MTTR
• Adhering to client SLA contracts
• Scheduling and completing preventative maintenance
• Compiling maintenance reports after work is completed
• Advanced fault-finding
• Preparing thoroughly before site visits
• Liaising with suppliers and senior staff to resolve issues
• On-site installations when no Field Service work is required
• Programming Crestron/Extron for boardroom installations
• Overtime when required
• Travel when required
• Stand-by when required
• Complete training when not with a client
• Be willing to assist as On-Site Technician when needed
• Work and report without direct supervision

Skills

Audio-Visual systems knowledge

Crestron programming

Extron programming

Good time management

Strong attention to detail

Good communication skills

Attention to detail

Communication skills

Education

Matric

Tools

Polycom

Avaya

Job description

Key responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance.
• This includes compiling full maintenance reports after work are completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice
• standards
• Video Conferencing and Audio-Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Programming of Crestron and Extron control systems for Boardroom installations
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client
• Be willing to assist as On-Site Technician when needed at certain customers
• Must be able to work and report without direct supervision

Key requirements

• Matric Essential
• A minimum of 2-4 years audio visual experience
• Strong knowledge of Audio-Visual systems
• Crestron and Extron programming non-negotiable
• Basic Room control experience.
• Audio experience including basic DSP programming
• Video Routing and switching experience
• Video Conferencing endpoint experience - Polycom, Avaya
• Proof of technical skills
• Must have valid Driver's license & own vehicle

The incumbent must demonstrate the following skills

• Good time management essential
• Good planning skills
• Strong attention to detail is essential
• Good communication skills