UC Programmer

AtripleA recruitment & temps; Pretoria; On-site; ZAR 180,000 - 360,000; Full time

Job summary

A leading recruitment agency in Pretoria is seeking an experienced Audio-Visual Technician to provide remote support, manage client calls, and troubleshoot technical issues. The ideal candidate will have a Matric, at least 2-4 years of audio-visual experience, and proficiency in Crestron and Extron programming. Strong communication, planning, and time management skills are essential for success in this role. The position requires a valid driver's license and a vehicle, with occasional travel expected.

Qualifications

• Minimum of 2-4 years audio visual experience.
• Strong knowledge of Audio-Visual systems.
• Proof of technical skills required.
• Crestron and Extron programming non‑negotiable.
• Basic room control experience a plus.
• Audio experience including basic DSP programming.
• Video routing and switching experience.
• Video conferencing endpoint experience – Polycom, Avaya.
• Proof of technical skills.
• Must have valid Driver's license and own vehicle.

Responsibilities

• Respond to calls logged by clients.
• Provide remote support.
• Schedule site visits based on SLA.
• Resolve issues within SLA timeframes.
• Understand and adhere to each client's SLA contract.
• Schedule and complete preventative maintenance.
• Compile full maintenance reports after work is completed.
• Perform advanced fault‑finding.
• Liaise with suppliers and senior staff to resolve issues.
• Install Crestron and Extron systems for Boardrooms as needed.
• Be available for overtime when required.
• Be willing to travel for work.
• Attend training when not with a client.
• Support as On‑Site Technician for certain customers.

Skills

Good time management

Good planning skills

Strong attention to detail

Good communication skills

Education

Matric

Tools

Crestron programming

Extron programming

Job description

Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-to-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance
• Compiling full maintenance reports after work is completed
• Advanced fault‑finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio‑Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Programming Crestron and Extron control systems for Boardroom installations
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand‑by when requiredCompleting training when not attending to a client
• Willing to assist as On‑Site Technician when needed at certain customers
• Must be able to work and report without direct supervision

Key Requirements

• Matric Essential
• A minimum of 2-4 years audio visual experience
• Strong knowledge of Audio‑Visual systems
• Crestron and Extron programming non‑negotiable
• Basic Room control experience
• Audio experience including basic DSP programming
• Video Routing and switching experience
• Video Conferencing endpoint experience – Polycom, Avaya
• Proof of technical skills
• Must have valid Driver's license & own vehicle

Skills

• Good time management essential
• Good planning skills
• Strong attention to detail is essential
• Good communication skills